Front Office Supervisor

This position is responsible for the supervision of the daily Front Office operations across the Guest Service Agent, Telephone Operator teams, and Bellman. The Supervisor is the shift leader, ensuring that all check-in, check-out, communication, and guest service procedures are executed efficiently, professionally, and in line with brand standards. A key function of this role is the strategic assignment and blocking of guest rooms to maximize efficiency, honor guest requests, and support the resort's revenue strategy. The Supervisor also plays a critical role in coaching staff, managing complex guest issues, and maintaining accurate financial controls.

• Diploma or certificate in hospitality or related field required
• Minimum 2 years' experience as a Guest Service Agent or a similar role, with at least 1 year in a supervisory or senior capacity, preferably in a resort setting
• Advanced proficiency in PMS systems (Opera) with a deep understanding of room blocking and inventory management functions
• Strong knowledge of hotel accounting, auditing, and cash handling procedures.
• Strong command of English, proficiency in additional languages is a significant advantage
• Exceptional decision-making and problem-solving abilities under pressure.
• Excellent communication and conflict resolution skills

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.