Fairmont Gold Supervisor

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Fairmont Gold Supervisor. Inspire and create the grandest experience for our guest, clients and colleagues every day. 

At Fairmont Palliser, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues. Reporting to the Fairmont Gold Manager.

Key Responsibilities

• Consistently offer professional, friendly and engaging service
• To monitor maintenance of the physical Fairmont Gold product (Guestrooms and Lounge)
• Review all Fairmont Gold reservations to ensure guest requests are met
• Handle guest concerns and react quickly and appropriately while logging and notifying proper areas
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide exceptional concierge services to our guests
• Ensure all Fairmont Gold Standards and operating procedures are adhered
• Ensure food & beverage service in the lounge is executed smoothly and safely. This applies to breakfast service, canapés service and the honor bar
• To follow department policies, procedures and service standards
• To follow all safety policies, especially surrounding food safety
• Other duties as assigned

What will you bring to this role?

• Previous luxury guest service experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Office applications required
• Strong attention to detail required
• Active ProServe Certification is required for the position
• Must be available on weekends
• University/College degree in a related discipline an asset
• Previous food and beverage experience an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Strong interpersonal and problem solving abilities
• Highly responsible, reliable and punctual
• Must possess a professional presentation
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts. 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.