Senior System Engineer - ServiceNow

As our Senior System Engineer - ServiceNow, you be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements. 

We are looking for a proactive and experienced Senior System Engineer - ServiceNow to join our team and play a key role in evolving our ServiceNow instance.  You will act as a trusted advisor to stakeholders, responsible for designing, implementing, and maintaining our ServiceNow platform, ensuring it meets the needs of the organization and enhances our IT service management processes.

Key Responsibilities:

• Lead the design, development, and customization of ServiceNow applications and workflows to align with business objectives.
• Maintain and support ServiceNow applications, CSM module, ITSM module, workflows, flows, Integrations, LDAP servers, ServiceNow MID servers.
• Maintaining the stability and usability of the system through configuration, development, and administration including upgrades, patching and integrations
• Assist and coordinate ServiceNow release management and UAT process on regular basis
• Implement best practices for ServiceNow administration, including security and user management.
• Monitor system performance, troubleshoot issues, and perform regular maintenance and upgrades.
• Develop and maintain documentation for system configurations, processes, and procedures.
• Provide technical support and training to end-users and IT staff.
• Stay updated on ServiceNow releases and industry trends to recommend improvements and optimizations.
• Participate in project planning and management to ensure timely delivery of solutions.
• Work with stakeholders to ensure that ServiceNow aligns with business objectives and service delivery standards.
• Conduct training sessions for users and IT staff to maximize platform utilization and efficiency.
• Mentor and support junior engineers and administrators, providing guidance on best practices and development techniques.

Requirements

• 5+ years of experience working with ServiceNow CSM and ITSM.
• Strong understanding of customer service workflows and ServiceNow capabilities.
• Awareness of ServiceNow ITOM and its integration points.
• Proven ability to manage multiple tasks and stakeholders in a fast-paced environment.
• Excellent interpersonal, communication, and documentation skills.
• Strong team player with experience working in global delivery models.

 

Qualifications: 
•    ServiceNow Certified System Administrator (CSA)
•    IT Service Management (CIS-ITSM) Implementer
•    Customer Service Management (CIS-CSM) implementer
•    ITIL Foundation certification.
•    Experience with Agile methodologies (Scrum, Kanban).
•    Degree in Computer Science, Information Systems, or equivalent experience.
•    Proven experience working with enterprise-scale applications.
 

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.