Field Service Technician – Truss Systems & Repairs

Overview Field Service Technician – Truss Systems & Repairs (In-Office/Field Based) Build Your Career with 84 Lumber 84 Lumber is the nation’s largest privately held supplier of building materials, and we’re growing! Our Components Division is looking for a hands-on, driven Field Service Technician to support truss installation, customer needs, and on-site repairs. If you enjoy working in the field, solving problems, and being part of a team that builds homes and communities—this is the opportunity for you. What You’ll Do Represent 84 Components in the field , supporting customers and job sites Inspect roof and floor truss installations for accuracy and quality Perform small repairs and adjustments on-site as needed Troubleshoot and resolve issues related to truss placement and performance Communicate effectively with customers, contractors, and internal teams Provide technical support and recommendations in real-time Ensure all work aligns with company standards, safety guidelines, and best practices Assist with documentation and reporting of field visits and findings What We’re Looking For Experience in construction, framing, truss building, or carpentry preferred Ability to read and understand blueprints and structural layouts Comfortable using tools and performing hands-on repairs in the field Strong problem-solving and communication skills Self-motivated and able to work independently on job sites Willingness to travel locally to job sites as needed Why 84 Lumber? Competitive pay Full benefits package , including: Medical, dental, and vision insurance Life insurance Paid time off (PTO) and holidays 401(k) with company match Paid training and career growth opportunities Opportunity to build a long-term career with a stable, growing company A team-oriented culture that values hard work and advancement Work Environment Field-based role with regular job site visits Some time in office/plant as needed Fast-paced, hands-on environment Ready to Build Something Bigger? Join 84 Lumber and be part of a company that’s been building America since 1956. Apply today and start your next chapter. Responsibilities Builds and maintains a network of sources from which to identify new sales leads. Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs. Demonstrates the functions and utility of products or services to customers based on their needs. Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale. Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest. Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems. Qualifications Create and continually grow book of business and acquire new customers. Create material estimates/read blueprints. Source special order material. Respond to common inquiries or complaints from customers. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to function in a high-paced and sometimes stressful environment. Provide layouts and truss drawings. Builds and maintains a network of sources from which to identify new sales leads. Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs. Demonstrates the functions and utility of products or services to customers based on their needs. Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale. Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest. Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems. Create and continually grow book of business and acquire new customers. Create material estimates/read blueprints. Source special order material. Respond to common inquiries or complaints from customers. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to function in a high-paced and sometimes stressful environment. Provide layouts and truss drawings.