Customer Success Manager

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role Customer Success Manager Are you passionate about building strong customer relationships and driving real business value? If so, this could be the role for you. We are seeking a Customer Success Manager to drive customer satisfaction, adoption, and long-term growth by delivering strategic guidance and ensuring a seamless customer experience. This role combines relationship management, business acumen, and cross-functional collaboration to help customers maximize the value of their solutions and achieve their goals. What you will do: Own and manage the relationship with assigned customers, acting as their main point of contact Drive onboarding, adoption, and overall customer success outcomes Monitor account health and proactively address risks and opportunities Manage escalations and coordinate with internal teams to ensure resolution Support renewals and identify growth opportunities aligned with customer needs What we need to see from you Experience in Customer Success, Account Management, or client-facing roles within IT/technology Strong customer-centric mindset with proven ability to build relationships and drive adoption, satisfaction, and retention Strong organizational, problem-solving, and multitasking abilities, with the capacity to manage multiple accounts and collaborate effectively across cross-functional teams English proficiency (desired) Job Function Software & Cloud Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com . Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. Customer Success Manager Are you passionate about building strong customer relationships and driving real business value? If so, this could be the role for you. We are seeking a Customer Success Manager to drive customer satisfaction, adoption, and long-term growth by delivering strategic guidance and ensuring a seamless customer experience. This role combines relationship management, business acumen, and cross-functional collaboration to help customers maximize the value of their solutions and achieve their goals. What you will do: Own and manage the relationship with assigned customers, acting as their main point of contact Drive onboarding, adoption, and overall customer success outcomes Monitor account health and proactively address risks and opportunities Manage escalations and coordinate with internal teams to ensure resolution Support renewals and identify growth opportunities aligned with customer needs Experience in Customer Success, Account Management, or client-facing roles within IT/technology Strong customer-centric mindset with proven ability to build relationships and drive adoption, satisfaction, and retention Strong organizational, problem-solving, and multitasking abilities, with the capacity to manage multiple accounts and collaborate effectively across cross-functional teams English proficiency (desired)