Customer Support Executive

• Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
• Responsible for responding to customers in an efficient and professional manner.
• Meets expectations regarding productivity as defined by the process or manager.
• Escalates necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and guidelines.
• May be required to perform other tasks as requested, assigned, or directed.
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
• Flexibility to work extended hours with minimal notice during high volumes.
• Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

• Self-motivated with excellent communication skills with experience in US bases voice process.
• Innovative and self-starter
• Ability to work with minimum supervision.
• Demonstrated ability to work in a fast-paced environment.
• Ability to provide response for simple to complex queries and deliver customer delight.

All your information will be kept confidential according to EEO guidelines.