Customer Service Representative

Customer Service Representative

£26,520 per annum 

Kings Lynn & Norwich

Permanent 

37 hours/week 

Do you share our vision of exceeding customer expectations to provide a first- class service to our communities? 

If so, this role  may allow you to test the waters of a different career path within Anglian Water! 

Working within our IMDS (Integrated Metering and Developer Services) Alliance who work collaboratively with Kier and Clancy Docwra, we cover industrial and domestic metering, new housing and estate infrastructure and water efficiency audits and you’ll play a part in enhancing our excellent reputation.

We base a huge emphasis on customer service and acting as the customer's champion, you’ll visit our customers in response to their metering queries, as well as carrying out surveys to provide our contractors with information that is essential for them to complete further work. You’ll also conduct water regulations inspections on newly installed underground and internally fitted pipework. 

Assisting with general water consumption queries, carrying out meter options surveys and ensuring you manage scheduled work in the most effective way will all play a part in your daily routine ensuring that we provide only the best experience for our customers. 

What does it take to be a Customer Service Representative?  

• Ideally educated to GCSE standard (or equivalent), you’ll have experience of working within a customer service environment. An NVQ in Customer Services is advantageous. 

• A confident communicator with strong influencing skills, especially when interacting with customers, you’ll also be comfortable working alone and managing your time on a weekly basis. 

• If successful in your application, you’ll benefit from access to a company vehicle, so a full UK driving licence is essential. If you are offered the role, the status of your driving licence may be checked. 

Benefits aligned to this role 

Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. 

This role is considered a Team Contributor on the internal role framework. 

Your benefits will include: 

• Personal private health care 

• 23 days annual leave – rising with length of service

• Access to a company vehicle, tools and all uniform and PPE 

• Flexible working 

• Competitive pension scheme - Anglian Water double-matches your contributions up to 6% 

• Bonus scheme 

• Flexible benefits to support your wellbeing 

Closing date:  13/10/2021 

Interview dates: TBC