Minor International
Reservations Agent
Salary
Job description
*饾悅饾悮饾惂饾悵饾悽饾悵饾悮饾惌饾悶 饾惏饾悺饾惃 饾悺饾悮饾惉 饾悓饾悮饾惂饾悵饾悮饾惈饾悽饾惂 s饾惄饾悶饾悮饾悿饾悽饾惂饾悹 饾惄饾惈饾惃饾悷饾悽饾悳饾悽饾悶饾惂饾悳饾惒 & ability 饾惏饾悽饾惀饾惀 饾悺饾悮饾惎饾悶 饾悮饾悵饾悵饾悶饾悵 饾悮饾悵饾惎饾悮饾惂饾惌饾悮饾悹饾悶 饾惌饾惃 饾悰饾悶 饾惉饾悺饾惃饾惈饾惌饾惀饾悽饾惉饾惌饾悶饾悵*
As Reservations Agent, you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Assistant Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination.
