Field Service Representative

FSR for East region - Tata Steel Jamshedpur supporting 115K$

annual business.

 Undertake all customer support tasks to maintain the system

assigned.

 Operate efficiently to conclude all on site installation, repair,

maintenance, and test activities.

 Guarantee that the work progress accurately follows the

agenda

 Perform troubleshooting and strive to resolve issues

 Produce frequent and analytical service reports

 Adhere to company’s given rules and regulations in EHS and

other policies.

 Good attitude in terms of team management & CRM.

 Discern customer needs and offer advice or

recommendations

 Formulate relationships of trust with customers.

3 -5 years of experience with Diploma (Chemical)/ B.Sc / M.Sc- Chemistry

● EHS: The incumbent should actively work and ensure adequate RA, SOP, SMP, Checklist and other EHS related

requirements. Ensure all legal requirements should comply within stipulated time. Should practice best practices

e.g., toolbox, audit, training etc. at site.

● People management: Providing guidance and direction to O&M team members, monitoring performance, and

recognizing individuals. Identifying the developmental needs and helping them to improve their knowledge,

skills, and performance. Encouraging and building mutual trust, respect, and co-operation amongst team

members

● Customer Management: The incumbent should be smart enough to deal with customer’s expectations within

the scope of job. Collaborating with multiple stakeholders and ensuring the result.

● Services management: Establish service excellence and 9 Standards at site. Ensure all process, operational

incidents and EHS related information are reported, investigated for root cause analysis and appropriate actions

are initiated. Should proactively initiate VGP and initiate internal and external review.

● Finance: To ensure timely submission/collection of invoices and its processing. Regular follow-up for payment

collection and ensure PD should be at minimum level. Initiate necessary actions to reduce cost of operation and

maintenance.

● Digital tools, Report, and review: The incumbent should be well versed with usage of laptop/computer system -

google mail and other google tools, MS Office others, prepare reports, trends, presentations etc. for different

reviews. The candidate should be competent using and analyzing data through digital tools e.g., Insight,

ServiceMax, Gensuit and others.

● Problem Solving: Identifying problems, analyzing, doing RCFA reviewing related information to arrive at the best

possible solutions to be implemented for fixing any issue.

● Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,

conclusions or approaches to problems.

● Engineering Technology: Knowledge and hands on experience of maintaining MBR systems and related

equipment. He should be well versed in biological process, filtration process, CIP, and related troubleshooting.

The incumbent should know or be aware of other technologies e.g., UF, RO, EDR, ZLD etc.

● Data Management: Ensure timely update of plant related data into system in soft copy or recording in hardcopy

and finally utilize the data smartly for performance enhancement.

● Ethics and compliances: Should be transparent, compliant and demonstrate integral culture amongst employees

by setting up high standards of ethics and compliance.