Product Training Consultant - Border Management

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. PLEASE SUBMIT YOUR RESUME IN ENGLISH As a Product Training Consultant -Border Management, you will support the delivery of high-impact learning solutions across SITA’s airport, airline, and border management technologies. This role focuses on programmes across Latin America, delivering training in Spanish, Portuguese, and English. You will primarily work with existing global training materials -customizing, localizing, and validating content - while delivering engaging training sessions aligned with operational and customer needs. You will receive product training and work closely with subject matter experts to ensure accuracy and consistency. WHAT YOU WILL DO Deliver training sessions (virtual and on-site) to customers, partners, and internal teams primarily across LATAM and other regions if required Customize and localize existing training content to meet regional, language, and customer requirements Act as the quality gatekeeper for multilingual training content, including validation of machine-translated materials Collaborate with subject matter experts to confirm technical accuracy and relevance of training materials Support updates to training materials based on product changes, feedback, and operational needs Define and maintain standards for training quality, consistency, and terminology across languages Ensure training content aligns with SITA standards, terminology, and branding Contribute to continuous improvement of training materials and delivery approaches Leverage Learning Management Systems (LMS) and digital tools to support training delivery Gather feedback and support measurement of training effectiveness Qualifications ABOUT YOUR SKILLS Bachelor’s degree in education, Learning Technologies, Languages, or a related field (or equivalent experience) Experience delivering training in a professional or technical environment Fluency in Spanish, Portuguese, and English (written and spoken) Strong communication and presentation skills across multicultural audiences Experience reviewing, editing, or validating translated content (machine translation experience is a plus) Ability to understand and explain technical concepts clearly to different audiences Experience working with LMS platforms or digital training tools is desirable Strong attention to detail and quality when working with multilingual content Good organizational skills and ability to manage multiple priorities Willingness to travel across Latin America and other world locations as required WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of well-being needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. ABOUT YOUR SKILLS Bachelor’s degree in education, Learning Technologies, Languages, or a related field (or equivalent experience) Experience delivering training in a professional or technical environment Fluency in Spanish, Portuguese, and English (written and spoken) Strong communication and presentation skills across multicultural audiences Experience reviewing, editing, or validating translated content (machine translation experience is a plus) Ability to understand and explain technical concepts clearly to different audiences Experience working with LMS platforms or digital training tools is desirable Strong attention to detail and quality when working with multilingual content Good organizational skills and ability to manage multiple priorities Willingness to travel across Latin America and other world locations as required WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of well-being needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.