Internal Audit Manager

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As an Internal Audit Manager, you have a great understanding of the profession. In this role, you will help transform the maturity of our Internal Audit Department. We are building processes, implementing tools, and enhancing our effectiveness. As an Internal Audit Manager, you will have shared responsibility to ensure that Docusign is current and consistent with all relevant regulations and standards. You have in-depth knowledge of business processes and a strong motivation to contribute to the achievement of an efficient audit process and compliance for the company. The overall Internal Audit department includes the corporate SOX compliance program, ISO Audit, Operational Business Process Audits, Operational IT/Technology Audits, Enterprise Risk Management, Fraud Risk Assessments, whistleblower investigations, sales certifications, and executive reporting. You will be responsible for planning, scoping, process managing, and completing Docusign’s SOX business process audit, as well as supporting other audit projects, as needed. This team member will work closely with the SOX leader and a broad spectrum of teams which may also include collaborating with partners or subject matter experts in disciplines outside of the auditor's general area of expertise. This role will be essential to building a cohesive Internal Audit team that will span geographies and time zones. This position is an individual contributor role reporting to the Director, Internal Audit. Responsibility Lead SOX Business Process audits as well as business process reviews throughout Docusign operations Present and communicate status and issues to senior management, including reports and presentations on project findings and recommendations Assist in preparing the Internal Audit and SOX Annual Plan Diagnose financial risks and process improvement opportunities Develop close but independent working relationships with management in all areas of the business Develop recommendations to improve financial and operational controls Monitor process and policy changes throughout an organization Create and maintain documentation and workpapers in support of current controls, policies, standards, and procedures related to financial and operational audits Work directly with teams to develop auditable procedures to ensure ongoing compliance Educate teams about policy compliance and their assigned controls Identify gaps with controls assigned to Docusign teams Determine whether artifacts supplied by teams meet policy and control requirements Assist with Enterprise Risk Management and other risk assessments performed by the company Support Docusign's other Internal Audit programs, as needed (e.g., ISO, Fraud Risk Assessment, Operational Audit) Perform additional responsibilities and tasks as required and assigned Travel 10-25% which may include national and international travel Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Accounting, Finance, or related field 8+ years of relevant experience Experience with audit principles, such as risk assessments, materiality, independence, and sufficiency of audit evidence Experience with relevant regulations and industry standards (e.g., SSAE 18/SOC, COSO, COBIT) CPA, CIA, CISA, CISSP or other globally-recognized security, compliance, or audit certifications Preferred Previous Senior Associate or Manager experience in a Big 4 or public accounting environment SOX, ISO27001, SOC or other compliance engagement experience Demonstrated experience or strong interest in leveraging AI, data analytics, and automation to enhance audit efficiency, particularly in SOX testing and compliance workflows Direct experience working with a Software-as-a-Service (SaaS) solution-based technology company Capable of performing risk assessments and identifying key business and financial risks Strong project management competency Passion for audit, information security, governance, risk, and compliance Experience with projects involving coordinated efforts across large cross-functional teams Awareness of people versus technology as security factors Excellent analytical and communication skills Ability to maintain composure in critical situations Ability to build productive cross-functional relationships Ability to prioritize internal stakeholder and business partner satisfaction Self-sufficient to handle and prioritize workload Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Illinois, Colorado, Massachusetts and Minnesota: $111,900.00 - $153,900.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid As an Internal Audit Manager, you have a great understanding of the profession. In this role, you will help transform the maturity of our Internal Audit Department. We are building processes, implementing tools, and enhancing our effectiveness. As an Internal Audit Manager, you will have shared responsibility to ensure that Docusign is current and consistent with all relevant regulations and standards. You have in-depth knowledge of business processes and a strong motivation to contribute to the achievement of an efficient audit process and compliance for the company. The overall Internal Audit department includes the corporate SOX compliance program, ISO Audit, Operational Business Process Audits, Operational IT/Technology Audits, Enterprise Risk Management, Fraud Risk Assessments, whistleblower investigations, sales certifications, and executive reporting. You will be responsible for planning, scoping, process managing, and completing Docusign’s SOX business process audit, as well as supporting other audit projects, as needed. This team member will work closely with the SOX leader and a broad spectrum of teams which may also include collaborating with partners or subject matter experts in disciplines outside of the auditor's general area of expertise. This role will be essential to building a cohesive Internal Audit team that will span geographies and time zones. This position is an individual contributor role reporting to the Director, Internal Audit. Responsibility Lead SOX Business Process audits as well as business process reviews throughout Docusign operations Present and communicate status and issues to senior management, including reports and presentations on project findings and recommendations Assist in preparing the Internal Audit and SOX Annual Plan Diagnose financial risks and process improvement opportunities Develop close but independent working relationships with management in all areas of the business Develop recommendations to improve financial and operational controls Monitor process and policy changes throughout an organization Create and maintain documentation and workpapers in support of current controls, policies, standards, and procedures related to financial and operational audits Work directly with teams to develop auditable procedures to ensure ongoing compliance Educate teams about policy compliance and their assigned controls Identify gaps with controls assigned to Docusign teams Determine whether artifacts supplied by teams meet policy and control requirements Assist with Enterprise Risk Management and other risk assessments performed by the company Support Docusign's other Internal Audit programs, as needed (e.g., ISO, Fraud Risk Assessment, Operational Audit) Perform additional responsibilities and tasks as required and assigned Travel 10-25% which may include national and international travel Basic Bachelor's degree in Accounting, Finance, or related field 8+ years of relevant experience Experience with audit principles, such as risk assessments, materiality, independence, and sufficiency of audit evidence Experience with relevant regulations and industry standards (e.g., SSAE 18/SOC, COSO, COBIT) CPA, CIA, CISA, CISSP or other globally-recognized security, compliance, or audit certifications Preferred Previous Senior Associate or Manager experience in a Big 4 or public accounting environment SOX, ISO27001, SOC or other compliance engagement experience Demonstrated experience or strong interest in leveraging AI, data analytics, and automation to enhance audit efficiency, particularly in SOX testing and compliance workflows Direct experience working with a Software-as-a-Service (SaaS) solution-based technology company Capable of performing risk assessments and identifying key business and financial risks Strong project management competency Passion for audit, information security, governance, risk, and compliance Experience with projects involving coordinated efforts across large cross-functional teams Awareness of people versus technology as security factors Excellent analytical and communication skills Ability to maintain composure in critical situations Ability to build productive cross-functional relationships Ability to prioritize internal stakeholder and business partner satisfaction Self-sufficient to handle and prioritize workload