COLLECTIONS EXPERT ANALYST

Position Summary

The Collections Junior Analyst is going to support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks.

General Job Responsibilities

• The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, with assistance from an Expert/ Senior, including:
  • Research and reconcile overdue accounts/invoices.
  • Maintain accurate record of past due accounts & collection efforts.
  • Process & send statements.
  • Maintain customer files.
  • Performs customer portfolio auditing functions accurately and meets audit deadlines.
  • Handle customer communication for the business unit
  • Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
• Work to understand the processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement, with assistance  from an Expert/ Senior.
• Manage low risk portfolio.
• Consultation of departments in specific and specialized inquiries (customer services, sales, credit, cash application)
• Follow up on POA, MEC, assigned accounts and outlook emails, with assistance from an Expert/ Senior.
• Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails with assistance from an Expert/ Senior.
• Support and follow up for a daily application and discrepancy management.
• Research about solutions, generate and communicate process improvement ideas with assistance from an Expert/ Senior.
• Support answering of questions on the telephone or via email.
• Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
• Participate in at least 2 CIP processes and propose innovation ideas within AR-Area
• Follow and implement best practices and processes defined by the company, to work with high standards of quality.
• Participate to status meetings (internal).
• Attend internal training.
• Perform other functions related to the position.

• Student in accounting or a related field.
• Knowledge of computer skills including MS Office (Excel) and Adobe Reader.
• Desired but not required experience with SAP, banking portals, and other ERP systems, preferred.
• English level B2

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