Business Systems Analyst I – Student Systems

Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

   

JOB TITLE

   

Business Systems Analyst I – Student Systems

   

JOB DESCRIPTION SUMMARY

   

The Business Systems Analyst I (BSA I) for Student Systems is an entry-level role that supports the ongoing enhancement and day-to-day operations of Florida Polytechnic University’s student information system (Banner). This position contributes to improving the student and faculty experience by assisting with system support, process documentation, and basic configuration activities.

Working under the guidance of senior team members, the BSA I partners with academic departments and student services to learn and support business processes that impact the student lifecycle. This role provides an opportunity to build foundational knowledge of student information systems, higher education operations, and technology solutions that support student success.

This position will primarily support Banner Student and related student systems, with exposure to areas such as Financial Aid, DegreeWorks, and reporting/analytics tools including Insights.

   

JOB DESCRIPTION

   

RESPONSIBILITIES:

• Business process support and documentation – Assist in gathering information, documenting workflows, and supporting efforts to improve processes that impact students and faculty.
  • Assist in collecting and documenting business requirements and current-state processes in collaboration with academic and administrative departments.
  • Support the identification of process improvement opportunities by documenting pain points and helping evaluate solutions that enhance the student and faculty experience.

• System and platform support – Contribute to the support and maintenance of Banner and related systems by assisting with issue resolution, basic configuration updates, and system operations. Participate in testing cycles, including test case documentation and validation of system changes, and support issue tracking, troubleshooting, and escalation as needed.
  • Assist in documenting system changes, processes, and support procedures to ensure consistency and knowledge sharing.
  • Collaborate with cross-functional teams, including DevOps and functional departments, to support system updates and resolve issues impacting users.

• Training – Partner with Student Success and Orientation teams to deliver Banner training that helps new and returning students successfully navigate systems at the start of each term.
  • Assist with documentation and training materials to support faculty and staff use of student systems.
  • Contribute to a collaborative, student-focused team environment while developing technical and functional skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic understanding of business processes and interest in systems analysis.
• Strong communication skills and willingness to learn from both technical and functional teams.
• Ability to follow direction, manage tasks, and meet deadlines.
• Strong attention to detail and problem-solving mindset.
• Commitment to supporting a positive student and faculty experience.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in a relevant field (or equivalent combination of education and experience).
• 0–2 years of experience in higher education, business operations, or technology support.

• Interest in student information systems, data, and process improvement.
• Demonstrated ability to work effectively and collaboratively in cross-functional teams.

PREFERRED QUALIFICATIONS:

• Exposure to Banner SaaS.
• Internship or entry-level experience in higher education, IT, or business analysis.
• Familiarity with process documentation, testing, or system support.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• Must possess a valid driver’s license.
• This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.
• This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE:       This position is salary exempt.  The normal work schedule is Monday – Friday, 8:00 a.m.-5:00 p.m., however, occasional overtime (weekends and evenings) may be required.   Travel between campus locations may be required.

TARGET HIRING SALARY: $57,800-$62,900 commensurate with experience.

APPLICATION DEADLINE DATE:  The position is open until filled; however, the review of applications will commence immediately.

APPLICATION PROCESS:  In addition to completing the online application, all Applicants are required to upload the following as an attachment to the application (preferably in PDF format)

• Cover Letter
• Resume
• Contact information for three professional references
• LinkedIn URL (Optional)

If any of these three items are missing, you will not be considered for the position. References will not be contacted unless you are selected as a finalist for the position.

DIVERSITY STATEMENT:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

Employment is contingent upon eligibility to work in the US. An appointment is not final until proof is provided.

FLORIDA POLY BENEFITS INFORMATION

Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker's compensation.

Health benefits are administered through People First, on behalf of the State of Florida, as pre-tax insurance plans. People First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility. Their Service Center is staffed Monday through Friday, from 8 a.m.–6 p.m. EST, at 1-866-663-4735.

RETIREMENT

Florida Poly offers great options for retirement. From the required selection of a state plan to additional voluntary retirement plans, our employees have many opportunities to save and prepare for their future. Click Here for more information. 

OTHER BENEFITS

• Discounts & Perks

• Annual Leave

• • To help promote work-life balance, Florida Poly provides a generous leave program, which includes paid time off and paid holidays. Qualified employees may accrue 22 days of annual leave. In addition, the University observes the holidays listed in our University Holidays policy FPU-1.008.

• Sick Leave

• • Qualified employees may also accrue 12 days of annual sick leave and participate in our Sick Pool Program.

• Employee Assistant Program (EAP)

EXPLORE LAKELAND FLORIDA

Conveniently located along I-4 between Tampa and Orlando, Lakeland is home to Florida Polytechnic University and many other businesses and attractions. Click here to explore Lakeland, Florida.

SPECIAL INSTRUCTIONS REGARDING ATTACHMENTS:

 

Required attachments are listed on each posting.   Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered. 

 

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire. 

 

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

 

All document(s) must be received on or before the closing date of the job announcements.

  

This position requires a background check, which may include a level II screening as required by the Florida Statute §435.04.