Repair Logistics Analyst LATAM - São Paulo

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our office in São Paulo, Brazil is a vibrant workplace where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We’re looking for a Repair Logistics Analyst to support the Warehouse & Logistics LATAM team. This role is responsible for responsible for monitoring the full repair cycle and helps ensuring an efficient flow of materials, products and information alignment between customers, repair 3rd party supplier, carriers, warehouse and internal teams.

This is your chance to assist in day‑to‑day logistical activities to maintain operational accuracy and service quality to internal areas and Swarovski Stores and Customers.

About the Job

• Support reverse logistics operations, ensuring efficient flow of materials, products, and information across customers, Swarovski stores, Third-Party Logistics  repair suppliers, carriers, warehouse, and internal teams
• Track repair transactions between stores and the Third-Party Logistics repair center, ensuring full visibility of the repair cycle (pickup, receiving, evaluation, repair, testing, and return)
• Monitor repair-related shipments, coordinating pickups and deliveries while resolving delays, losses, or discrepancies with carriers and suppliers
• Support logistics planning, including route scheduling, pickup windows, and compliance with transportation SLAs
• Monitor inbound and outbound equipment and spare parts, performing system and physical checks and supporting inventory counts and reconciliation
• Ensure accurate documentation by issuing and validating invoices, labels, repair reports, and receiving records
• Provide timely updates to customers, stores, and internal stakeholders on repair status and timelines
• Support resolution of day-to-day operational issues and inquiries
• Track and update KPIs such as repair cycle time, transportation SLA performance, and rework rates
• Prepare and share monthly reports on performance results and operational costs

About you

We are looking for a unique and amazing talent, who brings along the following:  

• Bachelor’s degree in Business Administration, International Trade, Logistics, or a related field
• 1+ year of professional experience in logistics, supply chain, or administrative roles
• Fluency in English (B2 level or higher); Spanish is a plus
• Experience working with ERP systems (SAP is a plus)
• Strong communication skills with the ability to collaborate across multiple teams
• Strong attention to detail with a high level of data accuracy
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong prioritization and time management skills
• Creative thinking with a continuous improvement mindset

What We Offer 

You can expect a range of benefits, including:

• Learning and career development programs to help you grow  
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters 
• Hybrid and flexible work options to support your work-life balance 
• Paid volunteering leave to support causes that matter to you 
• Exclusive employee discounts on Swarovski products 
• Meal/Food Allowance 
• Transportation Voucher
• Private medical coverage 
• Life insurance​

About Swarovski 

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. 

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. 

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.