Interpreter Resource Lead

Interpreter Resource Pipeline

• Owns the end-to-end health of the interpreter resource pipeline, enforcing pre-determined SLAs across testing, training, and qualification milestones for both employee and IC resources
• Serves as the primary interface with the Talent Acquisition team, establishing and adjusting Hot Lists of priority languages and locations to drive proactive sourcing against Fulfillment’s requirements
• Monitors pipeline throughput, proactively identifies bottlenecks, and coordinates with Talent Acquisition, QMT, and IC Management Group to resolve issues; escalates to the Program Manager when resolution requires PM intervention
• Analyzes the candidate pool on an ongoing basis to identify opportunities to expand language and location coverage within the RTW pool, prioritizing against Fulfillment’s current and forecasted requirements
• Adjusts pipeline prioritization dynamically in response to Fulfillment’s shifting needs, ensuring RTW pool composition consistently aligns with operational demand
• Coordinates the court site visit program across the Program Manager and Fulfillment staff, ensuring findings are documented and incorporated into pipeline prioritization and RTW pool forecasting
• Provides regular reporting on outreach activity and its impact on interpreter pipeline growth for priority languages and locations.

Community Outreach & Strategic Sourcing

• Sets and adjusts community outreach priorities based on real-time pipeline health, Hot List requirements, and forecasted Fulfillment demand.
• Leads targeted outreach efforts to build awareness of interpreter opportunities in high-demand, rare, and languages of lesser diffusion, focusing on activities most likely to produce qualified candidates.
• Develops and maintains working relationships with community-based organizations—such as nonprofits, immigrant support groups, cultural associations, faith-based organizations, and educational institutions—that serve as practical referral sources for interpreter candidates.
• Works closely with Talent Acquisition to identify and prioritize outreach opportunities, including community events, job fairs, and local partnerships, that align with current and anticipated interpreter demand.
• Represents SOSi and the EOIR Language Services program externally, clearly communicating interpreter role expectations, eligibility requirements, and the importance of language access in supporting due process.
• Maintains outreach contact records, tracks engagement with external partners, and monitors referrals and potential candidate leads through the early stages of the pipeline.
• Reviews outreach outcomes to identify gaps, trends, or underperforming channels, and recommends adjustments to strengthen sourcing results for priority languages and locations.
• Provides regular reporting to the Program Manager on outreach activity and its impact on interpreter pipeline growth for priority languages and geographic areas.

Recommended skills

• Strong organizational and follow‑up skills, with the ability to track multiple priorities, outreach activities, and candidate leads simultaneously.
• Excellent written and verbal communication skills, with demonstrated ability to build and sustain professional relationships.
• Ability to work cross‑functionally with recruiting, operations, training, quality, and program leadership.
• Strong attention to detail and ability to monitor alignment with established processes, timelines, and compliance requirements.
• Ability to represent SOSi professionally and credibly with external community partners and stakeholders.
• Understanding of language access, interpreter services, immigration court operations, or multilingual communities preferred.
• Ability to analyze resource gaps and support data‑informed, proactive recruitment and sourcing strategies.

Minimum Requirements

• Bachelor’s degree required in Business Administration, Human Resources, Operations Management, or a related field
• Minimum three (3) years of directly relevant experience in workforce management, resource coordination, staffing operations, or program management
• Familiarity with interpreter or language services operations strongly preferred; experience supporting federal government contracts a plus
• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and experience working with workforce or scheduling databases
• Demonstrated ability to analyze workforce data, identify trends, and make data-driven recommendations
• Highly organized with the ability to manage multiple competing priorities in a high operations-tempo environment
• Effective communicator with the ability to manage relationships across internal teams, corporate support functions, and external stakeholders

Work Environment

• May require periods of non-traditional work hours including evenings or weekends during peak operational periods
• May require up to 25% travel in support of assigned tasks and program requirements
• Position is based in Reston, VA; hybrid or remote arrangements subject to Program Manager approval and contract requirements

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.