Job Description Summary

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to ultrasound modality

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities:

• Maintain all models specific to the above listed modality in the assigned area.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Maintain daily interface with doctors and sonographers, Biomedical engineers and end users on equipment status issues, to ensure satisfaction of primary customers.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Responsible for Warranty and Planned Maintenance (PM) contract cost control.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of field modification instruction (FMI) and PM inspections documentation for assigned accounts).
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:

• Degree/Diploma Level in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
• Technical and analytical skills, with more than three years of Field Service experience in healthcare industry or equivalent.
• Strong sense of accountability and ownership over customer issues and other responsibilities
• Strong potential and willingness to learn new techniques
• Excellent customer service skills; able to deal tactfully and effectively with customers
• Excellent verbal and written communication skills in English.
• A good team player and can work seamlessly with cross-functional teams
• Ability to work independently with minimum direction or supervision.
• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information