ICT Business Analyst

Key Responsibilities

• Collaborate with stakeholders to gather and translate business requirements into technical specifications
• Analyse data to identify trends, patterns, and actionable insights
• Design and develop interactive dashboards and reports using Tableau
• Ensure dashboards meet UI, accessibility, and usability best practices
• Develop and maintain SQL views and data pipelines
• Perform data extraction, transformation, and loading (ETL) processes
• Maintain documentation including specifications and user guides
• Monitor service desk tickets and meet SLAs for issue resolution

Key Skills & Experience

• Strong experience in Tableau dashboard development and support
• Proficiency in SQL, data modelling, and database management
• Experience with data visualisation, data storytelling, and analytics
• Understanding of data warehousing concepts and best practices
• Experience with Tableau Online environments
• Ability to troubleshoot from visualisation layer through to database
• Strong analytical, problem-solving, and communication skills
• Ability to manage multiple priorities and work autonomously or in a team

About You

You are naturally inquisitive, highly analytical, and passionate about delivering high-quality work. You thrive in collaborative environments, enjoy solving complex problems, and can communicate insights clearly to a wide range of stakeholders.

Qualifications

• Relevant bachelor degree plus at least 1 year of experience as a business analyst or at least 5 years of experience as a business analyst in lieu of a relevant degree

Desirable (but not essential)

• Experience with Data Factory or data automation tools
• Exposure to Power BI