Renewals Manager

About the Opportunity

As a Customer Account Manager of Renewals at Contentful, you will be instrumental in driving customer retention by managing contract renewals of Contentful’s customer base. You will proactively align with Accounts Executives and Customer Success on account plans, engaging with customers about their upcoming contract renewals, and uncovering expansion and upsell opportunities to drive them through contract signature. You will help to ensure positive customer experiences and increased net renewal retention.

What to Expect

• Gain insight into customer goals and strategically package the solution and pricing that meet those goals.
• Uncover expansion and upsell opportunities through the renewal process and drive those opportunities through contract signature.
• Prepare and present data and trends to customers on current usage of the Contentful platform.
• Drive customer conversations to uncover details such as procurement timelines, budgets, and signatory processes for contracts.
• Proactively manage your book of business and meet quota goals.
• Develop innovative proposals and negotiate contracts.
• Manage multiple opportunities simultaneously and achieve a high level of throughput.

What You Need to Be Successful

• College / University Degree highly preferred
• 2+ years of experience in a closing role or 4 + years in relevant experience; Renewals Management, Account Management or Account Executive experience
• “Proven track record of meeting or exceeding sales or performance targets.”Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close
• Ability to present data to customers and drive conversations to uncover things like procurement timelines, budgets, and signatory processes
• Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
• Can track and prioritize work based on deadlines
• Ability to build rapport with customers, colleagues, and other stakeholders
• Well-developed attention to detail and organization skills ie: follow processes, update the relevant systems diligently, and make suggestions on improvements where required
• Strong technical acumen and the ability to effectively communicate complex technical concepts to customers
• Dedicated to ensuring customer success, with a focus on mutual growth and achievement
• Willingness to travel (up to 10%)

What’s in It for You

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This posting is open for 1 week from the date of posting.

Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, the applicant’s skills and prior relevant experience, and certain degrees and certifications (e.g., JD/technology).

Salary Range: USD 102,000 - 138,000 (70/30 base/commission split)

[This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of Contentful’s variable compensation plans.]