IT Helpdesk and Access Governance Analyst

About QuantHealth

QuantHealth is a growing AI startup in the clinical trial space, leveraging AI, biomedical data, knowledge graphs, and real-world patient data to simulate and optimize clinical trials for pharmaceutical companies. Our platform combines large-scale biomedical knowledge, clinical trial data, and patient-level data to help customers simulate clinical trials, reduce development risk and cost, shorten timelines, and improve the probability of clinical trial success.

About the Role

This role combines day-to-day IT help desk support with ownership of identity and access governance across the organization. The successful candidate will serve as the primary point of contact for end-user IT issues while also acting as the gatekeeper for user provisioning, access control, and compliance with IAM policies.

Responsibilities - IT HELPDESK

· Serve as the first point of contact for IT support requests via ticket, phone, or in person · Troubleshoot hardware, software, network, and connectivity issues for end users · Perform password resets, account unlocks, and MFA resets · Escalate unresolved issues to second-line support or specialist teams · Maintain and update the IT helpdesk knowledge base and ticket records · Set up and configure workstations, laptops, and peripherals for new joiners

Responsibilities - IDENTITY & ACCESS GOVERNANCE

· Create, modify, and deactivate user accounts across Active Directory, Office 365, and other enterprise platforms · Manage user provisioning and deprovisioning throughout the employee lifecycle (onboarding, role changes, offboarding) · Enforce role-based access control (RBAC) and least-privilege principles across systems and applications · Process and review access requests, ensuring approvals align with security policies · Conduct periodic access reviews and recertification campaigns to identify and remediate role drift · Monitor and audit access logs to detect anomalies or policy violations · Support segregation of duties (SoD) policy enforcement · Maintain documentation for IAM processes and contribute to policy updates · Assist with compliance requirements (e.g. ISO 27001, GDPR, SOX) as they relate to access governance

Qualifications

· 1-3 years in an IT helpdesk or IT support role · Hands-on experience with Office 365/ Google workspace administration · Working knowledge of IAM concepts: SSO, MFA, RBAC, LDAP, SAML · Familiarity with ticketing systems (e.g. Jira Service Management) · Strong troubleshooting and analytical skills · Clear communication skills, able to explain technical issues to non-technical users · High attention to detail and commitment to data accuracy

Nice to have

· Exposure to IGA (Identity Governance & Administration) tools · Scripting skills in PowerShell or Python for automation tasks