Tech Manager

WHAT YOU’LL DO​

As a Tech Manager, you will lead and develop a team of Tech specialists, creating the conditions for high performance, collaboration and accountability across the Sales Market. You will ensure stable daily operations, drive compliance, and adapt global solutions to local needs. In this role, you will act as a key partner to the business, aligning teams, setting priorities and enabling delivery through strong stakeholder collaboration. You will be responsible for the Sales Market, consisting of the Czech Republic, Slovakia, Romania and Hungary.

You will:

• Lead, coach and develop Tech Ops teams and Tech PMs, building a strong, engaged and high-performing organisation.
• Create clarity of direction, set priorities and empower teams to take ownership and deliver with accountability.
• Foster a culture of collaboration, continuous improvement and customer focus across all tech operations.
• Act as the key escalation point and trusted partner for business stakeholders on all tech operations topics.
• Drive strong cross-functional collaboration with Sales, Expansion, Retail Operations and Global Tech.
• Take full accountability for Tech Operations and retail tech rollouts within the Sales Market, acting as the first escalation point for tech‑related issues.
• Ensure stable operations and high‑quality end‑user support services across all locations.
• Drive proactive initiatives to identify and resolve operational issues and risks early.
• Monitor key performance indicators and secure continuous improvement across all areas.
• Contribute to governance and reporting models, sharing insights with global teams.
• Oversee budget and P&L management, including forecasting, invoicing and financial reporting.
• Manage procurement of market services and external vendors in line with global guidelines.
• Secure compliance with H&M policies, local regulations and audit requirements.
• Support cybersecurity initiatives and ensure alignment with global security standards.

WHO YOU’LL WORK WITH​

As a Tech Manager, you will work closely with Sales Market leadership, Retail Operations, Global Tech teams, Finance, Expansion, and multiple external vendors. You will operate at the center of business–tech collaboration, ensuring stable delivery and readiness for new retail and tech rollouts.

WHO YOU ARE​

We are looking for people with …

• A bachelor’s degree in Computer Science, Technology Operations or a related field (or equivalent experience).
• ITIL Foundation certification (v3 and/or v4) or experience working with ITIL principles.
• 3+ years of experience in ITSM, service delivery or infrastructure – with a strong leadership component.
• Proven experience leading teams, driving performance and delivering through others, not only owning processes.
• Exposure to retail tech or consumer-facing tech environments preferred
• Strong budget management and forecasting skills.
• Understanding of compliance, cybersecurity and governance requirements.
• Proficiency in English, both written and spoken.

And people who are…

• A confident and inspiring leader who empowers people, builds trust and drives accountability.
• A natural collaborator with strong stakeholder management skills, able to influence and communicate at all levels.
• A proactive decision-maker who anticipates risks, removes obstacles and ensures stability.
• Passionate about developing people, improving ways of working and creating high-performing teams.
• Structured and solution-oriented, with the ability to balance strategy and execution in a dynamic environment.

WHO WE ARE​

H&M group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

More specifically, we offer:

• 25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET).  
• Working mode: 4 days from office / 1 day flexible.
• Meal Allowance – Receive a meal allowance of 90 Kč for each working day, included in your salary.
• H&M HIP incentive program.
• Relaxing Days - 2 additional days off in your first year and 4 days annually after your first year with us.
• Referral bonus for recommending externally hired colleagues.
• Co-financed access to either a Multisport Card.
• Occasional coupons and bonuses throughout the year.
• Extra Annual Leave - 1 additional vacation day after 6 months of employment.
• Additional day off (jubilee).
• Educational Learning Studio platform, including LinkedIn Learning.
• Structured year-round development process with goal setting, performance evaluation, and achievement review.
• Career opportunities, with 70% of our recruitment processes filled through internal promotions.

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a full-time role based on a local contract in Prague, Czech Republic. The Tech Manager reports to the Controlling Manager.

If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than 10th May 2026. Due to data privacy policies, we only accept applications via our career page.

Take the next step in your career with us. The journey starts here.

*we are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​