Conference & Events Manager (Banquets Manager)

We are seeking an experienced Banquets Manager to lead the delivery of high-quality events, ensuring seamless execution, excellent guest experiences, and strong commercial results.

• Take ownership of the end‑to‑end delivery of conferences, meetings, and banqueting events
• Drive event planning and execution through clear and accurate Banquet Event Orders (BEOs)
• Partner with Sales, Kitchen, Engineering, Front Office, and Housekeeping to ensure smooth operations
• Lead, motivate, and develop the conferencing and Food & Beverage service team
• Consistently deliver an exceptional guest experience, maintaining high service and presentation standards
• Proactively manage guest feedback and resolve issues in a professional, timely manner
• Oversee rosters, staffing levels, and labour costs to meet budgeted targets
• Ensure financial accuracy across billing, cash handling, and reporting
• Champion compliance with health, safety, food safety, and emergency procedures
• Live and breathe Accor and Pullman brand values and sustainability commitments

• Minimum 2–3 years’ experience in conference, banqueting, or events management within a hotel or hospitality environment
• Proven experience leading teams in a Food & Beverage or events setting
• Demonstrated experience managing operations, staffing, and service delivery for conferences and banquets
• Strong understanding of food & beverage service standards, event operations, and guest experience
• Experience working with budgets, labour costs, and financial targets
• Sound knowledge of health & safety, food safety, and emergency procedures
• High level of written and verbal communication skills
• Legal right to work in New Zealand
• Ability to work a rotating roster, including weekends, public holidays, and evenings/nights, as required

Why join Pullman Auckland? 

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor