Level 1 Technical Support Engineer with Italian (On-site | Relocation in Italy Required)

As a Level 1 Technical Support Engineer, you will be the first point of contact for technical support in the vehicle repair process.

• Provide first-level remote support to repairers (dealerships/workshops)
• Communicate directly with repairers in italian 
• Identify and understand technical issues encountered on vehicles
• Ensure that all recommended diagnostic steps and procedures are followed
• Provide solutions when available or guide repairers toward resolution
• Escalate complex cases to Level 2 support when needed
• Work in line with established technical assistance processes and standards

Your goal is to resolve technical incidents as quickly as possible and at the lowest cost, ensuring high-quality support for the network.

Key Responsibilities

• Manage and track support cases using internal systems (PAMIR)
• Ensure full traceability of each case
• Respect service level agreements (SLAs) and response times
• Handle an average of ~10 tickets per day
• Ensure timely resolution according to standard lead times

Technical Requirements:

• Experience in aftersales automotive and technical diagnostics
• Strong understanding of vehicle systems and components
• Familiarity with OTA (Over-the-Air) updates and software-related issues
• Ability to analyze technical problems and provide structured solutions
• Ability to clearly explain technical topics (written & verbal)

Soft Skills:

• Result-oriented and well-organized
• Strong communication skills 
• Customer-focused mindset
• Attention to detail and problem-solving attitude

Languages

✔️ Mandatory: Italian

Our world is dynamic, full of opportunities and our clients and colleagues constantly inspire us. However, we know that performance and engagement also depend on a healthy work environment that values people and their well-being.

That’s why we have created a benefits package designed to make your life more comfortable in our team, where you can feel supported and appreciated.

Here’s what we offer:

• Meal vouchers 🍽️
• Easter and Christmas gift vouchers (discretionary): During the holidays, you will receive gift vouchers on a separate card, helping you enjoy shopping and surprise your loved ones with beautiful presents. 🎁
• Private clinic medical subscription: With the medical subscription we provide, you can ensure that your health is taken care of efficiently and comfortably. 🏥
• Discounts at partner dental clinics: Take advantage of discounts at our partner dental clinics to maintain your oral health at a more affordable price. 🦷
• Internal Courses: LinkedIn Learning and other internal tools💻
• Referral bonuses: We offer you attractive bonuses for recommending talented new colleagues. 💶
• Christmas party: An annual tradition that we look forward to, where we reconnect and enjoy together in a festive atmosphere! 🎉

Other benefits according to legal provisions:

• Reimbursement for glasses.👓
• Reimbursement for business travel.🚗

Let’s shape the future together!