Housing Assistant

The New York City Housing Authority, under the direction of the Housing Manager and Leased Housing Department (LI-ID) policies and procedures, is seeking a Housing Assistant for the Leased Housing Department's Brooklyn Briefing Rental Transfer Unit (Bronx Office). As a Housing Assistant, the selected candidate will review packages for applicants and/or tenants; resolve applicant and tenant related issues, verify information about the applicant's and tenant' s income.

Communicates with the landlord and outside agencies. The unit also works in conjunction with the Correspondence unit to respond to information requests and correspondences for other Leased Housing units, the Vice President, NYCHA' s Chair, Board, and Intergovernmental offices. Reports directly to the Assistant Housing Manager with some latitude for independent judgment and decision-making responsibilities. The Housing Assistant 's responsibilities include, but are not limited to, the following:

• Review and ensure accuracy of Rental/Transfer packages submitted by voucher holders and finalize rental processing in Siebel.
• Inform voucher holders of the Housing Authority rules, regulations and requirements
• Process voucher extensions.
• Resolve Applicant and Tenant-related issues.
• Clearly communicate with outside agencies to ensure and expedite the Rental/Transfer process.
• Ensure accurate and timely responses to inquiries.
• Promptly review and disposition reasonable accommodation requests.
• Create and process payment adjustments.
• Conduct Informal Conferences and Informal Reviews.
• Report system issues and suggest enhancements to improve operations.
• Establish effective working relationships with internal and external customers.
• Perform related duties as assigned.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL/TEMPORARY BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information

• For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
• For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

HOUSING ASSISTANT (HA) - 80201

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or

A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.