Operations Specialist

Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. Job Duties and Responsibilities Candidates must be willing to participate in at least one in-person interview. The Business Operations Analyst streamlines call center operations by bridging the gap between corporate strategy and frontline execution. This role focuses on solving complex operational inefficiencies and reducing customer effort through data-driven process improvements and internal consulting. By managing high-impact projects and synthesizing field feedback, the person in this role ensures that business changes are implemented smoothly to drive a superior customer experience. What Success Looks Like (Objectives) Execute strategic projects that directly reduce customer effort and improve the overall agent experience Identify process improvements and training needs by synthesizing insights from site visits and agent focus groups Drive cross-functional consensus between groups with competing priorities to implement new company initiatives Translate complex business rules changes into simplified, actionable workflows for frontline teams Influence field leadership through collaborative partnerships to ensure operational alignment with corporate goals Leverage AI-driven analytical tools to identify staffing trends and proactive operational optimizations Skills, Experience and Requirements Core Skills and Competencies (What you’ll bring) Ability to deliver high-quality results while navigating ambiguous scopes and shifting priorities Critical experience managing the full lifecycle of operational projects from design through execution AI literacy to interpret automated data reports and enhance the speed of operational decision-making Strong collaboration and negotiation skills to bridge the gap between corporate objectives and field realities Professional expertise in data interpretation using Excel and analytical tools to inform business strategy Exceptional communication skills required to act as an internal consultant for stakeholders at all levels Minimum Requirements Bachelor’s Degree in Business, Operations, or a related field 3 years of experience in business operations, project management, or call center strategy Technical proficiency in Excel Project Management Software Data Visualization Tools Visa sponsorship not available for this role Salary Ranges Compensation: $63,150.00/Year - $90,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Candidates must be willing to participate in at least one in-person interview. The Business Operations Analyst streamlines call center operations by bridging the gap between corporate strategy and frontline execution. This role focuses on solving complex operational inefficiencies and reducing customer effort through data-driven process improvements and internal consulting. By managing high-impact projects and synthesizing field feedback, the person in this role ensures that business changes are implemented smoothly to drive a superior customer experience. What Success Looks Like (Objectives) Execute strategic projects that directly reduce customer effort and improve the overall agent experience Identify process improvements and training needs by synthesizing insights from site visits and agent focus groups Drive cross-functional consensus between groups with competing priorities to implement new company initiatives Translate complex business rules changes into simplified, actionable workflows for frontline teams Influence field leadership through collaborative partnerships to ensure operational alignment with corporate goals Leverage AI-driven analytical tools to identify staffing trends and proactive operational optimizations Core Skills and Competencies (What you'll bring) Ability to deliver high-quality results while navigating ambiguous scopes and shifting priorities Critical experience managing the full lifecycle of operational projects from design through execution AI literacy to interpret automated data reports and enhance the speed of operational decision-making Strong collaboration and negotiation skills to bridge the gap between corporate objectives and field realities Professional expertise in data interpretation using Excel and analytical tools to inform business strategy Exceptional communication skills required to act as an internal consultant for stakeholders at all levels Minimum Requirements Bachelor's Degree in Business, Operations, or a related field 3 years of experience in business operations, project management, or call center strategy Technical proficiency in Excel Project Management Software Data Visualization Tools Visa sponsorship not available for this role