Tarian - General Manager

Overview Every Tarian Teammate contributes significantly to our mission. Whether you are a frontline employee or work behind the scenes, you are the reason why Tarian is TRUSTED TO PROTECT. You are a member of a diverse team working in an inclusive and dynamic environment. You will provide direct security and related public services. Salary range: $115-$125k annually, plus up to 20% bonus. Benefits: Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits: Medical, Dental, and Vision Insurance Supplemental Medical Reimbursement Plans Paid Time Off & Paid Holidays* 401k Plan & Free Retirement Planning Consulting Short-term & Long-term Disability Income Protection Benefits Life Insurance for Teammate and Family Employee Assistance Program Recognition & Reward Program Perks Discount Programs with 3,000 free classes from yoga to financial wellness Wellness Program Pet Insurance POSITION SUMMARY: The General Manager (GM) of Business Operations is responsible for the overall operational performance, financial results, and service delivery of a large, multi-site security services portfolio. This role provides senior-level leadership to multiple operations teams and serves as a key driver of client satisfaction, employee engagement, and profitability. The General Manager operates with a high degree of autonomy and accountability, ensuring that operational strategy aligns with company objectives while translating organizational goals into executable plans. This role carries responsibility for portfolio-level decision-making, talent leadership, and operational outcomes. Responsibilities Essential Functions: Provide leadership and oversight for multiple security operations, client contracts, and geographic locations. Ensure consistent execution of company policies, operating procedures, and service standards across assigned portfolio. Own and manage the financial performance of assigned operations, including labor management, expense control, and margin improvement. Develop, manage, and track annual operating budgets and forecasts; take corrective action when performance deviates from plan. Lead, coach, and develop Operations Managers, Program Managers, and site leadership to drive accountability and performance. Partner with Human Resources & Talent Acquisition to support recruiting, onboarding, training, employee relations, and retention initiatives. Serve as a senior escalation point for client concerns, service issues, and critical incidents. Build and maintain strong client relationships through routine communication, performance reviews, and service planning. Oversee incident response, investigations, and corrective action plans to mitigate risk and prevent recurrence. Ensure compliance with contractual requirements, licensing regulations, and company risk management standards. Analyze operational data and performance metrics to identify trends, risks, and opportunities for improvement. Collaborate with internal stakeholders including Finance, HR, Sales, Training, and Compliance to support operational and growth initiatives. Support new account transitions, contract expansions, and operational start-ups as needed. Promote a culture of safety, professionalism, accountability, and continuous improvement. Performs other job-related duties as assigned. Qualifications Qualifications and Skill Requirements: Bachelor’s degree in Business, Criminal Justice, Security Management, or a related field; equivalent experience may be considered. Minimum of 7–10 years of progressive leadership experience in security operations, facilities management, or service-based operations. Demonstrated experience managing multiple sites, contracts, or business units with full operational accountability. Strong financial acumen, including experience managing budgets, labor models, and P&L performance. Proven ability to lead and develop managers and influence outcomes across complex operations. Excellent problem-solving, decision-making, and conflict resolution skills. Strong written and verbal communication skills with the ability to interact effectively with clients, executives, and frontline employees. Proficiency with standard business technology, reporting tools, and data-driven decision-making Employment Verification For applicable roles, previous employment must be verified through our background vendor. If any employment cannot be confirmed, candidates may be required to provide proof of employment (such as a pay stubs or W-2s). PHYSICAL DEMANDS & WORK ENVIRONMENT Work hours will vary depending on assignments, client schedules, project deadlines, and the needs of the company. Workweeks may exceed 40 hours and may involve any of the 7 days of the week, depending on the needs of the business. The work environment may be fast-paced and stressful or may also be quiet and slow-paced. All environments and pace of work will require alertness and ability to perform under pressure. While performing the duties of this job, the employee must be able to sit, stand, and walk for variable amounts of time throughout an assigned shift; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally stoop, kneel, or crouch. The employee must occasionally lift and/or move objects 25 pounds or more. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation. About Tarian Tarian stands out as North America’s foremost expert and trusted security partner, a distinction attributed not only to the solutions and services we provide but also as a testament to the incredible individuals on our team. Their diverse backgrounds and experiences continuously drive innovation and excellence across our company, enabling our growth and success. At Tarian, we believe in the extraordinary power of people to enact positive change. Our vision is to shape a future where safety and security are not only foundations for enduring success but also powerful catalysts for positive change. We offer more than employment; we provide a career path rich in purpose and fulfillment. By joining Tarian, you become part of a greater mission. Through the creation of safe environments, you empower people, communities, and organizations to thrive and achieve their full potential, as well as your own. Be Extraordinary. Always. Join Tarian in safeguarding what matters most. Tarian is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. Essential Functions: Provide leadership and oversight for multiple security operations, client contracts, and geographic locations. Ensure consistent execution of company policies, operating procedures, and service standards across assigned portfolio. Own and manage the financial performance of assigned operations, including labor management, expense control, and margin improvement. Develop, manage, and track annual operating budgets and forecasts; take corrective action when performance deviates from plan. Lead, coach, and develop Operations Managers, Program Managers, and site leadership to drive accountability and performance. Partner with Human Resources & Talent Acquisition to support recruiting, onboarding, training, employee relations, and retention initiatives. Serve as a senior escalation point for client concerns, service issues, and critical incidents. Build and maintain strong client relationships through routine communication, performance reviews, and service planning. Oversee incident response, investigations, and corrective action plans to mitigate risk and prevent recurrence. Ensure compliance with contractual requirements, licensing regulations, and company risk management standards. Analyze operational data and performance metrics to identify trends, risks, and opportunities for improvement. Collaborate with internal stakeholders including Finance, HR, Sales, Training, and Compliance to support operational and growth initiatives. Support new account transitions, contract expansions, and operational start-ups as needed. Promote a culture of safety, professionalism, accountability, and continuous improvement. Performs other job-related duties as assigned. Qualifications and Skill Requirements: Bachelor's degree in Business, Criminal Justice, Security Management, or a related field; equivalent experience may be considered. Minimum of 7-10 years of progressive leadership experience in security operations, facilities management, or service-based operations. Demonstrated experience managing multiple sites, contracts, or business units with full operational accountability. Strong financial acumen, including experience managing budgets, labor models, and P&L performance. Proven ability to lead and develop managers and influence outcomes across complex operations. Excellent problem-solving, decision-making, and conflict resolution skills. Strong written and verbal communication skills with the ability to interact effectively with clients, executives, and frontline employees. Proficiency with standard business technology, reporting tools, and data-driven decision-making Employment Verification For applicable roles, previous employment must be verified through our background vendor. If any employment cannot be confirmed, candidates may be required to provide proof of employment (such as a pay stubs or W-2s). PHYSICAL DEMANDS & WORK ENVIRONMENT Work hours will vary depending on assignments, client schedules, project deadlines, and the needs of the company. Workweeks may exceed 40 hours and may involve any of the 7 days of the week, depending on the needs of the business. The work environment may be fast-paced and stressful or may also be quiet and slow-paced. All environments and pace of work will require alertness and ability to perform under pressure. While performing the duties of this job, the employee must be able to sit, stand, and walk for variable amounts of time throughout an assigned shift; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally stoop, kneel, or crouch. The employee must occasionally lift and/or move objects 25 pounds or more. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation. About Tarian Tarian stands out as North America's foremost expert and trusted security partner, a distinction attributed not only to the solutions and services we provide but also as a testament to the incredible individuals on our team. Their diverse backgrounds and experiences continuously drive innovation and excellence across our company, enabling our growth and success. At Tarian, we believe in the extraordinary power of people to enact positive change. Our vision is to shape a future where safety and security are not only foundations for enduring success but also powerful catalysts for positive change. We offer more than employment; we provide a career path rich in purpose and fulfillment. By joining Tarian, you become part of a greater mission. Through the creation of safe environments, you empower people, communities, and organizations to thrive and achieve their full potential, as well as your own. Be Extraordinary. Always. Join Tarian in safeguarding what matters most. Tarian is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.