IT Support Specialist

Position Summary: The IT Specialist is primarily responsible for providing technical on-site and remote support to employees. *This position will require traveling to our distribution center in Kissimmee* Position Responsibilities: Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s) Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system Other projects or duties as assigned Required Education and Experience: Associate’s Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience Preferred Education and Experience: Bachelor’s Degree Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules. Position Summary: The IT Specialist is primarily responsible for providing technical on-site and remote support to employees. *This position will require traveling to our distribution center in Kissimmee* Position Responsibilities: Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s) Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system Other projects or duties as assigned Required Education and Experience: Associate’s Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience Preferred Education and Experience: Bachelor’s Degree