Claims Specialist

The Claims Specialist provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Claims Specialist at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.

Job Responsibilities

Program Operations (80%)

· Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions

· Review dealer submitted claims for accuracy as defined by the specific claim type

· Develop and maintain basic program reports

· Contact fleet customers via email for claims exceeding a specific dollar value

· Chargeback to dealers of unauthorized or incorrect claims

· Respond to customer or dealer submitted questions via email or phone regarding rejected claims

· Troubleshoot rejected claims

Technical (20%)

· Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply

· Assist in documentation of claim entry procedures, processes and reference material

· Prior OEM claim entry experience is preferred, but not required

· Prior warranty coverage review experience is preferred, but not required

· Strong analytical and problem solving skills

· Strong interpersonal and organizational skills

· Strong written and verbal skills

· Accuracy and attention to detail

· Excellent Follow-up

· Microsoft Word (entry level)

· Microsoft Excel (entry level)

· Ability to balance changing priorities and to provide regular status reports as requested

Required Education

Associates Degree is preferred, but not required

Other Requirements

Position is full-time