Csiweb
Fraud Analyst
Estimated salary
Job description
Job Description:
Job Summary
The Fraud Analyst is responsible for monitoring and analyzing debit card transactions to identify and prevent fraud. This role supports CSI’s fraud operations by reviewing alerts, investigating suspicious activity, and taking appropriate action to protect customers and financial institutions.
Fraud Analysts play a critical role in identifying anomalous behaviors, making time‑sensitive fraud decisions, and communicating clearly with banks, cardholders, and internal teams. The position combines analytical investigation, customer interaction, and operational execution within a fast‑paced, mission‑driven environment.
Schedule & Work Arrangement
The shift for this role is 11:00 AM – 9:00 PM CT
Includes some rotating weekend coverage (Saturdays or Sundays)
This role can be hybrid if based near CSI's Amarillo, TX or Valparaiso, IN office or fully remote.
Responsibilities
Monitor and review fraud alerts using the ACI PRM fraud monitoring system
Analyze transactions, historical activity, and behavioral patterns to identify suspicious or fraudulent activity
Investigate fraud cases and identify emerging and recurring fraud trends tied to specific financial institutions
Create, maintain, and monitor fraud rules to prevent future fraud losses and assess rule effectiveness
Make fraud decisions, including blocking or closing credentials when appropriate
Notify financial institutions and attempt to contact cardholders regarding fraud actions
Handle inbound and outbound fraud‑related phone calls
Accurately document findings, decisions, and actions in the CRM/ticketing system
Manage multiple workstreams simultaneously, including alerts, calls, and tickets
Serve as an escalation resource and contribute to operational or strategic discussions as needed
Support onboarding, training, and mentoring of other analysts as experience allows
Maintain strong operational hygiene and contribute to continuous process improvements
Qualifications
Minimum of three (3) years of relevant experience in fraud, banking, financial services, or related operational environments
Experience working with fraud monitoring or case management systems and experience communicating directly with financial institutions or customers in high‑sensitivity situations highly desirable
Strong analytical and critical‑thinking skills with a high attention to detail
Ability to identify fraud patterns and make sound, timely decisions
Strong written and verbal communication skills
Ability to manage multiple tasks while balancing accuracy and productivity
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
