Uchicago
Physician Hub Operations Lead
Company
Role
Physician Hub Operations Lead
Location
United States of America
Job type
Full time
Posted
3 hours ago
Salary
Job description
Department
BSD ADM - Administration
About the Department
The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):
MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.
VISION: Together, we elevate the human experience with knowledge and health care.
VALUES:
• Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.
• Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.
• Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.
• Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.
• Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.
• Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.
Job Summary
The Physician Hub Operations Lead serves as the primary on-site steward for a shared, state-of-the-art community workspace for physicians. The workspace functions as a member-only communal facility with daily-use offices, kitchen, wellness rooms, and lounge. Based within BSD People Services, the Operations Lead ensures a welcoming, efficient, and well-managed environment by providing front-of-house support, overseeing daily operations and resources, troubleshooting issues, and serving as a trusted point of contact. The Physician Hub Operations Lead participates in an on-call rotation to support hub operations beyond standard business hours.
Responsibilities
Physician Experience & Service Delivery
Serve as the primary on-site point of contact for physician members, providing professional, welcoming, and responsive experience.
Orient members to hub amenities, shared offices, technology, and policies.
Address member questions and service requests, resolving issues or escalating as needed.
Space & Operations Management
Manage daily operations to ensure the hub is safe, clean, functional, and well maintained.
Oversee appropriate use of shared offices, common areas, storage, showers, and meeting spaces.
Partner with facilities, environmental services, and security to address maintenance, access, and safety needs.
Maintain inventory of supplies and enforce shared-space guidelines with professionalism.
Technology & Resource Support
Provide first-level support for printers, workstations, badge access, and in-hub technology.
Submit and track service requests related to technology and infrastructure.
Connect faculty to appropriate institutional resources as needed.
Scheduling & Utilization Management
Manage reservations for shared offices, meeting rooms, lockers, and other hub resources.
Monitor space utilization and recommend improvements to access and efficiency.
Oversees BSD-wide online room and guest office scheduling.
Communication, Collaboration, & Reporting
Act as a liaison between faculty and People Services, Facilities, IT, and other partners.
Document recurring issues, faculty feedback, and operational trends; provide regular updates to leadership.
On-Call & After-Hours Support
Participate in a rotational on-call schedule to support hub operations outside standard business hours.
Respond to urgent space, access, safety, or technology issues in accordance with escalation protocols.
Uses best practices to develop and execute organization's operational and overall strategic plan. Develops and implements relevant policies and procedures and ensures compliance.
Works with minimal guidance in space, facilities, and equipment, including renovations, moves, maintenance and ongoing facilities operations.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
Bachelor’s degree strongly preferred.
Experience:
Experience in customer service, facilities operations, hospitality, or academic/clinical administrative support.
Strong interpersonal and problem-solving skills with the ability to manage competing priorities.
Comfort working in a shared, high-traffic environment with physicians.
Preferred Competencies
Service orientation and discretion.
Operational judgment and accountability.
Collaboration and cross-functional communication.
Adaptability and continuous improvement mindset.
Working Conditions
Office environment.
Application Documents
Resume (required)
Cover Letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
