Sr. Technical Instructor

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

This technically skilled and hands-on individual, as part of the Technical Training team, will be responsible for designing, developing, and delivering product and applications based training programs that enable Watts’ customers and channel partners to install, maintain, and troubleshoot a variety of plumbing products and system solutions with confidence. The role blends 60% instruction delivery with 40% instructional design. 

This position has no direct reports but is expected to mentor and coach other Technical Instructors and Instructional Designers.

This position reports to the Director of Training. This role is hybrid and is based in North Andover, MA.

Primary Job Duties and Responsibilities

• Conduct hands-on and virtual instructor-led training on a variety of Watts product lines and plumbing system solutions for contractors, distributors, engineers, and other audiences. (40%)
• Design and develop new training curricula and revise existing content for instructor-led, Lunch & Learns, and e-Learning, partnering with product engineering, technical support, sales, and marketing to source accurate product information, specifications, and graphics. (25%)
• Partner with internal stakeholders and external customers to identify training gaps, obtain feedback, and deliver solutions that improve product knowledge, installation quality, and customer satisfaction. (10%)
• Mentor and coach other Technical Instructors and Instructional Designers to maintain consistently high training quality across the organization. (10%)
• Ensure all training equipment, lab facilities, and demonstration units are fully operational, properly maintained, and consistent with Watts quality standards and customer expectations. (5%)
• Contribute to the development of training program policies, procedures, standards, and templates. Lead and direct instructional design projects as assigned. (5%)
• Travel Requirements: Up to 30% domestic travel to Learning Center locations and Watts facilities to develop or conduct training. (5%)
• Assume responsibility for other projects and duties as assigned by the Director, of Training or Company management.

Required Qualifications

• Bachelor’s degree in a relevant technical field, education, or equivalent experience (e.g., Military School Instructor certification). In the absence of a degree, 10+ years of directly relevant work experience will be considered.
• Minimum 6 years of experience as a technical instructor, course developer, or instructional designer in a construction, mechanical engineering, plumbing, or industrial product environment.
• Demonstrated deep understanding of water based plumbing systems (Potable Water; Hydronic Cooling; Fire Protection; Municipal; etc.) HVAC, and related flow control products.
• Strong Microsoft Office skills, particularly PowerPoint for training delivery and content development. Proficiency with current PC applications and comfort working in a hybrid office environment.

Preferred Qualifications

• Proficiency in ADDIE or similar instructional design methodology.
• Prior experience training on plumbing or HVAC products.
• Hands-on trade experience (journeyman plumber, pipefitter, or similar) is a strong differentiator.
• Experience in customer-facing roles and a strong customer focused mindset.
• Familiarity with Watts product lines or competitor equivalents.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working in an office and training lab environment. You will be required to work in the office at the North Andover, MA location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday). When not traveling, non-office days may be used for instructional design and content development. Up to 30% travel to field locations and customer sites is required.

 You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the N.Andover, MA location to conduct in-person training Monday – Friday as needed. Your scheduled work hours will be communicated to you by your manager

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to lift and carry training equipment and demonstration units up to 50 pounds. Ability to set up and break down training lab equipment at field locations.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.