Front Office Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Supervises daily front office functions to sustain courteous and professional guest service levels 

• Resolve guest complaints in a satisfactory manner 

• Maximize daily room sales 

• Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs, including the Mission program service standards. 

• Support and comply with company’s reservation program 

• Support and comply with the principles of the VIP Upgrade program 

• Follow up with front office staff on daily shift and individual duties 

• Perform verbal instruction and guidance compliant with the company’s policy 

• Complete daily public area walks and complete manager on duty reports 

• Support and comply with hotel policy and company policy in matters concerning accounting, credit and cash handling 

• Complete all items as listed on shift checklists 

• Responsible for maintaining front office/lobby appearance while on duty 

• Maintain proper collateral and supply inventory to support all appropriate front office activities 

• Coordinate relocation of guests when necessary 

• Various duties and projects as directed by hotel management 

• Support and comply with all company brand standards, including rewards program 

• Ensure Front Office complies with company’s fire and emergency procedures 

• Various duties and projects as directed by hotel management 

• Support and comply with all company brand standards, including Experience Rewards 

• Be knowledgeable of policies regarding personnel in accordance with Team Member Handbook and Brand SOPs 

• Ensures the environment in the Front Office supports our core values and encourages fun in the workplace 

• Provide inspirational leadership to enliven the Treehouse Vision and Values; provide Good-Natured Service and uphold our Brand Standards 

QUALIFICATIONS & SKILLS 
 
REQUIRED: 

• Previous hotel Front Office experience 

• Ability to satisfactorily communicate in English (speak, read, write) 

• Ability to accurately compute and manipulate mathematical calculations 

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision 

• Previous experience in cash handling preferred  

• Computer knowledge in Windows environment as well as proficiency in property management system 

• Ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends and holidays 

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!