Medical Receptionist - Sessional Consulting Suites

Reporting to the Manager (Medical Billing and Practice Support), the Medical Receptionist (part-time opportunity) will provide excellent customer service to Consultants and patients utilising our Sessional Consulting Suites. Greeting patients and their families, you will have excellent knowledge of billing, general reception duties and have professional presentation. Proficient in IT systems, you will be a customer focused person who genuinely enjoys helping people and will be able to compliment clinical care and be a member of our Epworth HealthCare team.  

You will make an impact by:

• Leading by example with excellent customer service, time management and an aptitude for a variety of systems and software.
• Building strong relationships with our consultants and patients and demonstrating the Epworth values
• Providing support to a team of staff and Manager through the adoption of a can-do attitude and role-up-your-sleeves approach.

To be successful in this role…

You will be a quick learner; quick to think on your feet when faced with problems, and a multi-tasker, used to dealing with numerous tasks at any one time. Additionally, you will value teamwork, showing mutual respect and actively contribute to a collaborative environment. 

You will have:

• Minimum 1 year of recent experience in a similar role (essential)
• Medicare and Health Fund rulings & billing interpretations (essential)
• Excellent communication skills both in person, written and on the telephone
• An empathetic, friendly and professional manner
• A sense of ownership and accountability regarding the work you undertake
• Ability to interact with a variety of stakeholders from a variety of diverse backgrounds
• Sound working knowledge of Genie & iPM (desirable) 

Position Description       Inherent Requirements

About Epworth Geelong

Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

• Qualification in Customer Service (desirable)

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay 
• The largest educational scholarship program of its kind in Australia
• Reduced cost of health services for you and your family at Epworth

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to make a difference?

Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter (as a single file). 

For more information, refer to the attached position description or contact talent@epworth.org.au

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.