Telephone Business Development Manager

Reporting to the Head of Broker Support - Sales, you will manage inbound telephone calls, along with outbound telephone calls when required, promoting the services, products and criteria of our mortgages brands.

Key Responsibilities

• Actively manage application pipeline through contact with the broker and internal departments.
  Provide technical support on portal and registration issues to intermediaries.
• Achievement of individual and team targets and KPI’s to increase business volumes.
• Input and maintain accurate and current CRM data.
• Liaise with relevant departments of the business for pre- and post-sale queries.
• Identify the intermediary’s business and case requirements by fact finding their needs and tailoring responses to match the requirements.
• Support the Field BDMs.
• Providing support to introducers ensuring they understand the product range and credit policy of our mortgage brands via inbound and, when required, outbound calls and email.
• Provide technical support to intermediaries on portal and registration issues.
• Achievement of individual and team targets and KPI’s to increase business volumes.
• Input and maintain accurate and current CRM data.
• Liaise with relevant areas of the business for pre-sale and post-sale queries.
• Challenge and evidence aspects of specific cases where we can demonstrate a case fits the credit policy and product range of either retail mortgage brands.
• Take ownership for complying with the Training and Competence scheme, personal development and regulatory training requirements.
• Project work as and when required.
• Highlight new leads to the relevant regional Business Development Managers or Key Account Managers

Skills & Experience

• Proven experience in the Mortgage or Financial Services Industry
• Previous experience in an outbound & inbound telesales environment
• Previous experience as a telemarketer or similar sales/customer service telephone role
• Strong communication skills both verbal and written
• A background of successful relationship building or client management
• Excellent call handling, listening and influencing skills
• The confidence to pursue leads and overcome objections
• PC literate with a good knowledge of Outlook, Word, Excel and CRM systems
• Proactive team player - ability to work on own initiative; solo and as part of a team
• Self-motivated and enthusiastic with the drive to succeed and deliver results
• Ability to multitask to ensure SLA’s are met

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done