Workforce Experience Specialist

ABOUT YOUR ROLE:

The Workforce experience specialist is under the hub workforce experience, governance and project management sector. The role’s main responsibility is to provide employee operational support and support employees’ inquiries with a high degree of customer satisfaction, expertise, accuracy and timeliness for Vietnam employees.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Manage end-to-end processing of local statutory HR compliance (e.g. SHUI, Tax, etc.) and social insurance documentation
• Assist, manage and resolve employee queries related to social insurances, tax compliance, and health insurance benefits
• Be an expert on Vietnam Insurance policy-related questions, provide guidance to employees, and escalate as appropriate
• Assume accountability for the consolidation, validation and execution of related statutory reports.
• Ensure accurate and timely reports preparation and submission to Management and statutory bodies
• Coordinate process harmonization across multiple business units in the country
• Ensure overall compliance to applicable standards e.g. SOX.
• Assume responsibility for employee file maintenance, documentation, labor contract management.
• Keep track and ensure quality employee document maintenance at all times.
• Educate employees and be an advocate of promoting services available to them and encourage self-service tools and other systems.
• Actively seek ways to expand the knowledge base through identifying process gaps and employee needs.
• Participate and support ad hoc HR tasks and projects when assigned from time to time

• Minimum Degree in Human Resources, Administration, Business or related studies, post graduate management in HR will be an added advantage.
• 2-3  years of experience in HR Operations or HR Service delivery in the area of Payroll, Social Insurance and HR Shared Services in a diverse and complex organization.
• Customer focused mindset coupled with the ability to manage customers in an understanding and professional manner.
• Ability to build strong and effective relations with relevant internal and external stakeholders.
• Strong drive for results, responsiveness, speed and ability to navigate a matrix organization.
• Ability to interpret data to understand workload capacity and trends in service.
• Able to maintain strict confidentiality and good interpersonal skill to handle sensitive and confidential matters.
• Ability to work under pressure and handle multiple tasks with limited supervision.
• Excellent verbal and written communication with a great sense of urgency.
• Superior verbal and written communication skills in English is a must.
• Sound knowledge and understanding of various Labor laws with focus on Vietnam.
• Experience in Oracle and ServiceNow will be an added advantage.
• Enthusiastic, self- driven individual with a positive mindset who is capable of working with individuals at all levels and with stakeholders across different functions and geographies.
• Tech savvy, ability to quickly adapt to internal systems and high proficiency in Google Suite or Microsoft Office  is a must.

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.