Deskside Technician – End User Computing

The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.

The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.

Key responsibilities include:

• Deliver onsite technical support to users in line with SLAs
• Troubleshoot and resolve incidents related to end-user computing (EUC) equipment
• Perform proactive troubleshooting to prevent recurring issues
• Assist users with network connectivity (LAN/WAN, print, and file access)
• Install, upgrade, repair, and maintain desktops, laptops, monitors, and peripherals
• Support mobile devices and mobile computing platforms
• Provide software break/fix support and replace non-warranty assets
• Configure and support network printers and scanners, including IP and TCP/IP setup
• Deliver warranty and break/fix support for printing devices
• Provide VIP support across a range of devices and technologies
• Manage printer configurations and queues per requests and SLAs
• Track incidents and requests using ticketing systems
• Communicate effectively with technical and non-technical stakeholders
• Maintain regular updates with internal teams and customers

Experience:

• Requires 3 to 5 years of related work experience
• Sound knowledge of imaging tools (Ghost, MDT)
• Sound knowledge of data backup and recovery tools (USMT)
• Installing, upgrading, and migrating to Windows 7/10
• Deploying Windows 7/10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 7/10
• Configuring backup and recovery options

Languages:

• Fluent in Dutch & English

All our positions are open to both women and men and are, of course, open to people with disabilities.