L2 IT Customer Support with German & English

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. 

What we'll achieve together:

• Provide user assistance in one or more technical areas by providing specific answers
• Perform, if necessary, an escalation to the appropriate competence team
• Connect remotely (by phone, email, etc.) and occasionally with the user
• Participate in the development of team skills
• Receive requests
• Qualify the request according to the terminology
• Process the request according to the procedures
• Provide answers adapted to the request and the needs of the user
• Follow up on files
• Participate in the ongoing training of the team
• Participate in the optimization of the service by being a force of proposal in the organization, on procedures and processes

This job is the right for you if:

• You are technically autonomous and work in close collaboration with the actors of the support chain (service desk, proximity and infra team). 
• You are a Workstation Engineer and will support the local technicians as Level 2. 
• You therefore have a good level of technical analysis, autonomy and ability to develop the skills of local technicians. 
• Spoken languages: Advanced German + Medium English 

You are comfortable with the following technologies:

• Workstation environment and its components (physical and virtual) 
• Windows 10 
• Windows Servers, 
• SCCM (master, packaging) 
• Office, OneDrive 
• SharePoint, 
• Active Directory, 
• Supervision / monitoring /automatisation 
• LAN/WAN Networks 
• Backup 
• Security elements (traffic flow, firewall, VPN) 
• ToIP CISCO (terminals) 

What we offer:

• Permanent contract
• Central building offices with an excellent view of the city, top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Fruits on the house

What about choosing much more than a job? #AJobThatMakesSense

All our positions are open to both women and men and are, of course, open to people with disabilities.