Sr Manager - Accounts Payable

Responsibilities:

• Showcase strong process-based culture. To lead, develop and motivate a high-performance team of support professionals to deliver excellent support and customer service in an accurate and timely manner.
• Builds and manages a team of Team leader, associates with a high level of employee satisfaction and commitment. Regularly communicates customer satisfaction survey results and other business critical metrics around performance and makes needed adjustments.
• Primary source of guidance to the Accounts Payable team. Continuously monitor team’s conformance to processes and adequacy of controls over duplication checks and accurate payments.
• Set up calls/meetings as and when required. Effectively communicates with all customer segments, SLAs, and business partners.
• Manage multiple accounts payable work streams and processes globally, including accurate and rapid processing & accounting, real-time reporting, internal escalation to drive proactive processing.
• Ensure distribution of work among team members in due fairness. Fosters collaboration and knowledge sharing between all team members. Provide/facilitate “tech-talks” with the team members, maintain and improve personal technical skills, review open and closed cases, and monitor daily activity in the queue.
• Analyses trends/data and drives development of plans to take advantage of potential opportunities.
• Reports out statistics and performance to the client manager and maintain healthy relationship.
• Run regular 1:1 with the team leaders and skip level meeting with the team members. Conducts regular effective Team meetings.

Our most successful candidates will have:

• Minimum of 15 years of professional experience is required.  
• Experience in the BPO industry specifically within the AP program, with a background in team management in this area.
• Capability to guide, cultivate, and inspire a high-performing team of support professionals to provide exceptional support and customer service accurately and promptly. Focus on finalizing, implementing, and adhering to Service Level Agreements (SLA). Employ a balanced management style that prioritizes both business outcomes and people management.
•  Skill in creating and leading a team of team leaders and associates, fostering a high level of employee engagement and loyalty.
• Proficient in regularly sharing results from customer satisfaction surveys and other essential performance metrics, making necessary adjustments based on findings.
• Competent in identifying the requirements for team readiness and developing corresponding training programs.

All your information will be kept confidential according to EEO guidelines.