Service Coordinator

Union: Non-Union
Number of vacancies: 1 
New or Replacement Position: Replacement
Site: Hillcrest Reactivation Centre
Department: Transitional Care Program
Reports to: Program Services Manager
Salary Range: $46.85 - $58.56 per hour
Hours: 37.5 hours per week
Shifts: Monday - Friday 8:30am - 4:30pm 
Status: Temporary Full-Time (1 year with the possibility of an extension)
Closing Date: May 15, 2026

Position Summary

Hillcrest Reactivation Centre is a community based reactivation center, part of the short term transitional care sites within Ontario Health at Home. Operating under the Home and Community Care Act Hillcrest offers a short period of reactivation to patients who are ALC or at risk of ALC, supporting their return home.  As the lead agency at Hillcrest (UHN) identifies and draws appropriate clients out of the Ontario Health at Home, acute /rehabilitation hospitals and completes the central intake process. Client care is provided by a community provider who reactivate and transition clients within the target LOS.

The Hillcrest Service Coordinators work closely with external customers and stakeholders, as well as the central referral management office including attendance at GIM /ALC rounds at acute care sites either in person or virtually.  Internally the service coordinator provides operational support for Hillcrest, Queen’s Estate, and Buttonwood beds including the coordination of client flow; screen and coordinate admission of clients; facilitates excellent communication amongst team members, and internal / external partners; maintains the registries, generates reports on select performance indicators; a daily site census and a daily bed reports.  Collaborates to develop educational and marketing initiatives including presentations to referral partners; demonstrates flexibility in dealing with competing priorities and deadlines on a daily basis; demonstrates understanding of, compliance with, and commitment to, client safety responsibilities and corresponding plans, policies and procedures in order to ensure a safe environment for clients.

Duties

• Clinical intake and coordination of admissions for Hillcrest Reactivation Center, Queen’s estate Transitional Care Program, and the RCC at Buttonwood
• Communicate effectively with referral sources, ensuring excellent customer service including educational sessions for referrers as needed
• Manage waiting lists and communicate with referral sources, clients /families as needed
• Demonstrates flexibility in dealing with competing priorities on a daily basis
• Maintains up-to-date registry, generating daily site census, leads internal monthly data validation processes with Ontario Health and UHN decision support
• Maintain a customer focused environment including daily communication with service provider at unit flow huddles, admission rounds
• Coordinate quality improvement activities, data collection, report generation and evaluations as needed

• Bachelor’s degree in a health disciplines field required
• Member in good standing with the respective regulatory college
• Knowledge of standards of practice and applicable health care legislation required
• Minimum of 2 years experience in an inpatient environment required, with additional experience in a community setting preferred
• 3-4 years’ experience as intake/flow coordinator preferred
• Demonstrated ability to network and nurture relationships within the healthcare industry
• Proven abilities in project planning, implementation and evaluation required
• Knowledge of quality/performance improvement theory and practice required
• Demonstrated leadership abilities and excellent interpersonal skills required
• Excellent verbal and written communication skills working with acute /rehab hospitals 
• Excellent computer  (Word/ advanced Excel skills required) and time management
• Detail oriented, self directed individual with the ability to work both independently and in a group setting
• For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive compensation & benefits (medical, dental, etc.)
• HOOPP defined benefit pension plan
• Wellness services & offerings
• Close access to the TTC and UHN shuttle service
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.