Job Advert

Legal Assistant/Claims Manager

Tower 42, London

Hybrid working - 1-2 days per week in office

Full Time - 37.5 Hours

The Opportunity 

We have an exciting opportunity to join our close-knit legal team as a Legal Assistant/Claims Manager on a permanent basis.  This role will suit an enthusiastic team player who is thoughtful and interested in having a varied and engaging workload. The position is London based with incredible office views of the city skyline. We are currently hybrid working, going into the office one or two days a week, although the office is open all week if required.

Some legal experience would be helpful but training can be provided. And there may be an opportunity to develop into a paralegal role in due course.

As Legal Assistant/Claims Manager you will provide administrative support to the Legal Team and be responsible for managing Ramsay’s claims and litigation cases, reporting directly to the Head of Legal, with support from the members of the legal team.

The Type of Work You Will Be Doing:

• Act as the central point of accountability for all new claims and litigation‑related enquiries, including triaging matters, responding to external solicitors, and advising hospital teams on claim handling requirements and timescales.
• Manage end‑to‑end claims administration, including ownership of the Legal Claims inbox, liaison with insurers, underwriters, and panel solicitors, and maintenance of accurate, auditable claims registers and management information.
• Lead the collection, review, and management of complex claim documentation, working closely with clinical, operational, and corporate stakeholders to ensure complete, defensible files that support both insured and self‑insured positions.
• Produce and support legal and claims reporting for senior management and the wider business, contributing to analysis of trends, emerging risks, and lessons learned, as well as supporting ad‑hoc strategic and operational projects.
• Support the management of patient complaints, Coroner’s inquests, and a range of dispute types, providing administrative coordination, document control, and liaison with internal stakeholders and external legal representatives.
• Maintain and continuously develop the Legal team’s policies, precedents, templates, and know‑how resources, ensuring documentation reflects current legal, regulatory, and operational practice and supports consistent claims handling across the organisation.
• Oversee the processing and control of legal invoices, liaising with internal Finance teams and external suppliers to resolve queries, monitor spend, and support robust financial governance.
• Provide legal operations support including new starter onboarding administration.
• Administer legal team rostering and operational support to the Legal team, including attendance at meetings, preparation of minutes where required, and administrative support for the delivery of internal legal training activities.

Essential Skills and Experience:

• Comfortable managing a varied workload
• Manage confidential and sensitive correspondence with discretion
• Well organised and able to work to deadlines
• Ability to work autonomously and in a team
• Ability to communicate effectively in group settings and before senior management
• Ability to work under pressure, where necessary
• Excellent interpersonal skills and willingness to learn and develop

Desired Skills and Experience:

• Working knowledge of office 365 applications such as Word, Excel, and PowerPoint
• Knowledge of, or interest in the legal aspects of the healthcare sector

Why Join Us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants

• Discounted Bupa Dental Insurance

• Life Assurance (Death in Service) x3 your base salary

• Private Pension, with Ramsay matching up to 5% after a qualifying period

• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days

• Flexible shift patterns, where possible

• Family friendly policies including enhanced parental leave

• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development

• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts

• Cycle2Work scheme

• Subsidised staff restaurant, where possible

• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
 

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
 

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.