Community Health Educator

You Will

Member Outreach and Engagement: Conducts outbound and inbound outreach to members who are enrolled in or eligible for the Food is Medicine Pilot. Introduces the program in a clear, warm, and welcoming way that encourages participation. Builds rapport and trust through respect, person centered communication. Helps members understand the value of the program by clearly explaining “what’s in it for them” and how it can support their nutrition needs, health priorities, and personal goals.

Assessment and Care Planning: Conducts structured, person-centered assessments to understand nutrition needs, priorities, and readiness for change. Identifies barriers that impact healthy eating and overall well-being. Stratifies members based on individual needs and risk factors, and partners with members to develop realistic, achievable goals that reflect what matters to them and support sustainable behavior change.

Health Education and Coaching: Provides simple, practical support around food and healthy eating. The CHE help members make small, realistic changes based on what feels right for them. Education and support are tailored to the member’s daily routine, culture, preferences, and any challenges they may face, with ongoing encouragement to support their wellness goals.

Resource Navigation and Connection: Connects members to appropriate internal or community based resources that align with their needs and priorities. Identifies urgent or complex concerns and escalates them promptly to the appropriate SCAN team, or supervisor in accordance with established workflows and protocols.

Program support and Documentation: Documents all member interactions in a timely and accurate manner, including goals, identified barriers, education provided, and agreed-upon next steps in the appropriate systems. Track outreach attempts, engagement status, schedules follow-up interactions based on their established cadence for each member’s tier level and follow-up needs. Supports pilot workflows, reporting requirements, and ongoing process improvement efforts. Actively participate in team meetings, training, and quality improvement activities to support program success.

Member Experience: Delivers a supportive, respectful, and encouraging experience during every member interaction. Uses clear, plain, and senior-friendly language to ensure understanding. Fosters confidence, empowerment, and shared accountability while maintaining a non-judgmental compassionate approach.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals. 

Other duties as assigned.

Your Qualifications

Experience Required: 2-3 years of related experience in two or more of the following:

• Health education

• Community outreach

• Wellness coaching

• Care coordination support

• Public health

• Diabetes prevention or lifestyle coaching

BILINGUAL- Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.) 

High School Diploma or equivalent experience

Technical expertise - Basic technical skills for functional area

Active listening skills

Motivational interviewing and coaching experience

Problem-solving and person-centered communication

Cultural humility

Data-Driven Approach: Proficiency in using data and member feedback to evaluate the effectiveness of health education programs and make informed improvements.

Strong Communication Skills: Ability to effectively communicate complex health information in a clear and accessible manner, both verbally and in writing, to diverse member populations.

Health Education Expertise: Knowledge of health education principles, methods, and best practices, with a focus on disease management, preventive care, and health promotion.

What's in it for you?

• Base salary range: $27.98 to $40.45 per hour

• Mostly Remote position

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday

• Excellent 401(k) Retirement Saving Plan with employer match and contribution

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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