Human Resources and Business Office Manager

Salary $62,354 / year - $67,000 / year Overview HR & Business Office Coordinator Assisted Living Community | Vestal, NY Join a team where relationships matter - and where your work directly supports both employees and residents every day. Elderwood Assisted Living at Vestal is seeking an organized, people-focused professional to serve as our HR & Business Office Coordinator. This is a highly visible role within the community, responsible for supporting employee recruitment and onboarding, payroll and HR administration, resident billing support, and overall business office coordination. This position is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in being a dependable resource for staff, residents, and families alike. Unlike a traditional corporate HR role, this position combines human resources, operations, customer service, and business office responsibilities into one meaningful leadership support role within our Assisted Living community. Why This Role Stands Out. Diverse, engaging responsibilities - no two days are the same Opportunity to build meaningful relationships with both staff and residents Visible, valued role within the leadership team Supportive, mission-driven environment Ability to make a direct impact on employee experience and resident satisfaction At Elderwood Assisted Living at Vestal, we believe great communities begin with great people. If you’re looking for a role where you can support employees, help residents and families, and play an important part in daily operations, we encourage you to apply today. Elderwood Village at Vestal is located at 505 Clubhouse Road, Vestal, New York 13850 Responsibilities What You'll Be Responsible For as HR & Business Office Coordinator: Recruitment & Employee Onboarding Coordinate hiring, interviewing, onboarding, and orientation activities for the community Support recruitment efforts through job postings, hiring events, employee referrals, and community outreach Ensure new hire paperwork, licensing, health clearances, and onboarding requirements are completed accurately and timely Serve as a resource to employees regarding HR policies, benefits, payroll, and general employment questions Payroll, Benefits & HR Administration Assist with payroll processing, timecard review, and HRIS data maintenance Support employee benefits enrollment, leave tracking, and employment record management Maintain personnel files, compliance documentation, and required reporting Coordinate employee recognition, retention initiatives, and engagement activities Employee Relations & Operational Support Help managers navigate employee concerns, performance documentation, and policy interpretation Support a positive workplace culture through communication, consistency, and employee support Partner with community leadership on staffing, scheduling coordination, and HR best practices Maintain confidentiality and professionalism in all employee matters Business Office & Resident Financial Support Assist with resident billing, private pay accounts, deposits, reconciliations, and business office operations Support admissions paperwork and resident account documentation Help maintain accurate census, financial records, and reporting Serve as a professional point of contact for residents and families regarding billing and account-related questions General Administrative Responsibilities Maintain organized records and ensure compliance with company policies and regulatory requirements Support audits, reporting, and month-end administrative processes Assist with special projects, operational initiatives, and community events as needed Provide exceptional customer service to residents, families, staff, and visitors Qualifications HR & Business Office Coordinator Bachelor’s or Master's degree in Human Resources, Business or other related field OR a minimum of five years of experience in a Human Resources management role. At least one year of demonstrated business training, including typing and bookkeeping PHR is preferred. Demonstrable knowledge in state & federal labor laws, FMLA, OHSA, & COBRA. Must have prior recruitment and employee onboarding experience. Prior payroll and benefits experience strongly preferred. Must be proficient in Microsoft Office, highly organized, detail oriented, & quality focused. Strong written and verbal communication skills required. Effectively prioritize job responsibilities in a fast-paced environment. Ability to successfully self-manage and work autonomously. This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. What You'll Be Responsible For as HR & Business Office Coordinator: Recruitment & Employee Onboarding Coordinate hiring, interviewing, onboarding, and orientation activities for the community Support recruitment efforts through job postings, hiring events, employee referrals, and community outreach Ensure new hire paperwork, licensing, health clearances, and onboarding requirements are completed accurately and timely Serve as a resource to employees regarding HR policies, benefits, payroll, and general employment questions Payroll, Benefits & HR Administration Assist with payroll processing, timecard review, and HRIS data maintenance Support employee benefits enrollment, leave tracking, and employment record management Maintain personnel files, compliance documentation, and required reporting Coordinate employee recognition, retention initiatives, and engagement activities Employee Relations & Operational Support Help managers navigate employee concerns, performance documentation, and policy interpretation Support a positive workplace culture through communication, consistency, and employee support Partner with community leadership on staffing, scheduling coordination, and HR best practices Maintain confidentiality and professionalism in all employee matters Business Office & Resident Financial Support Assist with resident billing, private pay accounts, deposits, reconciliations, and business office operations Support admissions paperwork and resident account documentation Help maintain accurate census, financial records, and reporting Serve as a professional point of contact for residents and families regarding billing and account-related questions General Administrative Responsibilities Maintain organized records and ensure compliance with company policies and regulatory requirements Support audits, reporting, and month-end administrative processes Assist with special projects, operational initiatives, and community events as needed Provide exceptional customer service to residents, families, staff, and visitors HR & Business Office Coordinator Bachelor's or Master's degree in Human Resources, Business or other related field OR a minimum of five years of experience in a Human Resources management role. At least one year of demonstrated business training, including typing and bookkeeping PHR is preferred. Demonstrable knowledge in state & federal labor laws, FMLA, OHSA, & COBRA. Must have prior recruitment and employee onboarding experience. Prior payroll and benefits experience strongly preferred. Must be proficient in Microsoft Office, highly organized, detail oriented, & quality focused. Strong written and verbal communication skills required. Effectively prioritize job responsibilities in a fast-paced environment. Ability to successfully self-manage and work autonomously. This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.