Universal Banking Team Leader

We are looking for an experienced and commercially driven Universal Banking Team Leader to lead a team of Universal Bankers within a Local Market environment. The role is responsible for driving sales, service, client experience, operational discipline, risk management and people leadership across assigned Points of Representation.

This role requires a strong frontline banking leader who can translate Local Market priorities into practical execution, support client engagement initiatives, lead branch-based teams effectively and contribute to sustainable business growth. Frequent travel within the Local Market will be required to engage teams, support client-facing initiatives and maintain strong stakeholder relationships.

Key Responsibilities:

• Lead, coach and manage a team of Universal Bankers to deliver on sales, service, client experience, operational and risk objectives across assigned Points of Representation.
• Implement and execute Local Market initiatives by working closely with branch teams, Local Market leadership and relevant business stakeholders to drive client growth and service excellence.
• Drive financial performance by identifying value demand opportunities, supporting cross-selling and up-selling activity, promoting appropriate banking solutions and encouraging effective use of digital and non-branch channels.
• Oversee day-to-day operational, compliance and risk management activities, ensuring that all client interactions, account processes, controls and laid-down procedures are consistently applied.
• Manage team capability, performance, staffing, development and engagement in partnership with Human Capital to build a high-performing, client-focused and accountable team culture.

• NQF Level 6 FAIS-aligned qualification in a field linked to the role, such as Commerce, Banking, Finance, Financial Planning, Business Management or a related discipline.
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative status is required.
• A valid driver’s licence is required.

Minimum Experience

• 3 to 4 years’ relevant frontline banking experience, with strong exposure to sales, service, client engagement and branch operations.
• Experience leading, coaching or coordinating a frontline banking team to deliver against sales, service, operational and compliance objectives.
• Sound understanding of banking processes, client needs analysis, product application processes, account submissions, risk controls and regulatory requirements.
• Proven ability to engage stakeholders, resolve client matters, interpret performance data and implement practical improvements within a branch or Local Market environment.
• Willingness and ability to travel frequently within the Local Market to support client initiatives, team engagement and business execution.

Behavioural Competencies:

• Adopting Practical Approaches and Following Procedures
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Producing Output
• Showing Composure and Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)