Company Operations

ABOUT US

Lorikeet is redefining what customer support looks like — and we're just getting started.

We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do.

We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes.

Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters.

If you want to build something that genuinely changes how businesses and customers interact — this is the place.

ABOUT THE ROLE

We're hiring Lorikeet's first dedicated People team member in Sydney, where ~40 of our ~65 people sit.

This isn't a narrow role. You'll be the on-the-ground extension of our People function — owning talent, employee experience, people ops, culture, and ways of working across our largest office. That includes driving how we adopt and embed frontier AI tools into how we work — and yes, it also means running in-office work trials and making sure the fridge is stocked. This role plays at all levels, and that's intentional.

This is a high-context, high-agency role dedicated to people, talent, and ways of working. You'll partner closely with our Head of Operations — standing up systems, running experiments, and solving problems that don't have a clear owner yet.

The essence of this role is filling high-priority gaps as they emerge: incubating new functions, pressure-testing ideas, and making things happen. A meaningful part of that is people and company-building — you'll help shape how we hire, onboard, and retain a world-class team, and how we show up as a company internally and externally. Sydney is our largest office and the culture here matters enormously.

This is the right role for someone who thrives on autonomy and wants to build. If that energizes you, you'll do well here.

This role is based at our Sydney HQ and is in-office.

WHAT'S UNIQUE ABOUT THIS OPPORTUNITY?

Warm, mature, flexible culture. Low ego, high trust — no tolerance for talented jerks. We work efficiently, keep hours flexible, and genuinely mean it when we say we value eagerness to learn over traditional credentials. We're committed to building a diverse team and actively encourage applicants from underrepresented backgrounds.

Competitive comp, real ownership. We aim to match unicorn/scale-up base salaries and offer equity that could be genuinely life-changing. The whole team gets the same investor updates — because you'll be an investor and owner too.

Scope that punches above your title. You'll sit at the intersection of talent, culture, ops, and leadership — with real exposure to how a fast-scaling startup is built, from the inside.

A recruitment process that respects your time. 1) Informal chats with our People Ops and Operations team — we'll share our story and look forward to hearing yours. 2) A ~two-day paid work trial where you work with us. No better way to figure out if we're a fit than to actually work together.

ABOUT YOU

The right candidate is equal parts operator, strategist, and builder. You get energy from ambiguity, move quickly without sacrificing judgment, and can context-switch between tactical execution and big-picture thinking.

You might have 2–4 years of experience across consulting or an early-stage startup. What matters most is that you pick up new domains quickly, communicate clearly across functions, and take ownership of complex initiatives from day one.

• High EQ — you read rooms well, build trust quickly, and notice things others miss
• High agency — you see what needs doing and do it, without being asked twice
• Low ego — genuinely comfortable doing unglamorous work, because you understand why it matters

WHAT YOU'LL DO

• Partner closely with the Head of Operations to scale our Sydney presence and support the broader business
• Own key people and company-building workstreams: think onboarding quality, employee experience, company forums, and the rhythms that keep a fast-scaling team cohesive
• Design and implement scrappy, high-leverage solutions to problems across company operations
• Make fast, high-stakes decisions with limited structure or oversight
• Take on cross-functional projects that sit between teams, and own them through to completion

YOU MIGHT BE A FIT IF YOU

• Have owned high-impact projects in fast-paced environments — consulting, a venture-backed startup, or a generalist ops role
• Have successfully launched new initiatives or processes from scratch — and brought people along with you (built an onboarding program, rolled out a new way of working, led a change management effort that actually stuck)
• Have a genuine interest in people and culture — you notice when a team is thriving or struggling, and you care about doing something about it
• Have managed relationships with key stakeholders and know how to navigate ambiguity, unblock people, and drive toward outcomes
• Are excited by the chance to help build a category-defining AI company