Senior IT Manager

About Us_ // At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role_

// At Masabi, we build the technology that powers some of the world’s largest transit systems, and that starts with making sure our own people have a seamless, secure and reliable tech experience.

As our Senior IT Manager, you’ll lead the internal business systems, data flows and IT projects that help Masabi operate, scale and make better decisions as a global SaaS company. You’ll take a lead role in projects that enable the workforce with AI and automation tools.

Masabi has information and processes spread across tools such as finance systems, people systems, Jira, PSA tools and reporting platforms. You’ll bring structure to that landscape, making sure systems are connected, well-managed and able to support clearer reporting across the business.

This is a hands-on leadership role, focused on internal systems, tooling, data, automation and IT projects. You’ll also manage a small team of support engineers, helping them build clear processes and provide a reliable, helpful support experience.

The right person will care about both people and systems. You’ll spot where tools create friction, where data is hard to access, and where teams are losing time to manual work, then take the lead in making things simpler, more joined up and more useful.

Location_

// This role is only available for candidates based in Romania in a fully remote model

Responsibilities_

• Lead the deployment of Masabi’s internal AI tooling and automation strategy, helping others automate their work and use tools like LLMs effectively.
• Manage Masabi’s internal business systems, data flows and IT projects, ensuring our tools and processes support a growing global business.
• Shape Masabi’s internal data strategy, providing governance and support across all data platforms and delivering clear BI reporting across the business.
• Lead the Service Desk function and manage two Support Engineers, helping shape support processes and ensuring a reliable, responsive support experience.
• Partner with vendors and internal stakeholders to manage purchases, renewals, consolidation, cost awareness and platform effectiveness across employee tooling.
• Oversee the end-user technology environment, including devices, identity and access management, SSO, MDM, provisioning and endpoint management.

About You_

• Curious about AI and interested in practical ways to reduce repetitive work, improve workflows, strengthen reporting, and help teams get more value from the tools they use.
• Experience leading internal technology, business systems, or IT operations within a tech-led environment supporting 200+ users.
• Comfortable setting direction for internal systems while remaining hands-on with tooling, projects, and day-to-day problem solving.
• Strong understanding of business systems such as ERP, CRM, PSA, finance, people, or delivery platforms, with a focus on improving how teams operate and collaborate.
• Good understanding of data strategy, including improving reporting, data quality, and operational visibility across a business.
• Strong experience across core IT platforms including SSO, MDM, endpoint management, Google Workspace, and access management tooling.
• Confident partnering with vendors and stakeholders to make thoughtful decisions around tooling, cost management, and business impact.
• Experience leading or supporting a small team, creating clear processes and delivering a reliable, people-first support experience.
• You bring good judgement around security, access controls, governance and compliance processes

Nice To Have_

• Experience working with BI tools, reporting platforms, BigQuery or similar internal data environments
• Experience with PSA tools, project profitability, delivery reporting or operational metrics
• Experience supporting acquisitions, system consolidation or tool rationalisation

Some Of Our Benefits_

• 25 days holiday per year plus the Christmas Shutdown (another 3 days)
• Premium medical care via Regina Maria
• Mental health support
• Menopause support
• Regular social gatherings with a monthly allowance for each employee
• Up to €1000 training budget per year
• €200 to spend on your home office
• Choice of workstation

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself. // We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.
• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.
• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?