Product Engagement Specialist

Job description

 

Role Overview

Seeking an experienced technical Product Manager (7+ years) with strong expertise in enterprise platforms, decisioning systems, and SaaS solutions. The role drives local product strategy, aligns with regional/global teams, and ensures market readiness, governance compliance, and smooth go‑to‑market execution.

Key Responsibilities

Product Leadership

• Define and prioritize local market requirements and translate them into structured PRDs.
• Represent the local voice in global planning and ensure alignment with regulatory and operational needs.

Decisioning & Workflow Platforms

• Act as SME for real‑time decisioning, workflow systems, and analytical/model execution capabilities.
• Support API integrations, cloud migration, configuration, code writing, testing and environment setup.
• Identify product gaps and define enhancement opportunities.
• Lead requirements for analytical sandboxes (data exploration, model testing, policy validation).
• Support complex enterprise workflow/collections implementations and upgrade cycles.

Regional & Global Collaboration

• Deploy global capabilities with local customization.
• Influence roadmaps for market‑specific use cases and maintain visibility into dependencies and timelines.

Solution Design

• Shape integrated solution constructs built on existing platforms.
• Drive scalable, reusable, compliant solution delivery via engineering teams or external partners.

Product Governance & Readiness

• Own local product governance processes.
• Ensure readiness across pricing, billing, onboarding, operations, support, documentation, and training.
• Partner with Finance, Operations, Delivery, Support, and Sales for successful launches.

Performance & Enhancement Management

• Track adoption, usage, and issues post‑launch.
• Maintain enhancement backlogs and feed insights into global/regional roadmaps.

Client Engagement (15–20%)

• Validate product ideas with clients; gather market intelligence.
• Support demos, positioning, and key customer discussions.

Required Experience (Crisp Version)

• 7+ years in Product Management (enterprise tech/SaaS) preferably in BFSI
• Deep expertise in decisioning systems, risk/analytics platforms, and enterprise‑scale solutions.
• Strong ability to convert complex client needs into clear, actionable product requirements.
• Experience working in governance‑driven, regulated environments.
• Hands‑on exposure to decision engines and policy management systems.
• Hands on with model execution (e.g., Python‑based), API‑driven, and cloud‑native architectures.
• Experience across hybrid delivery models (on‑prem + cloud).
• Strong skills in requirement writing, prioritization, and stakeholder management.
• Ability to balance global vs. local needs effectively.
• Solid commercial, operational, and regulatory understanding.
• Clear communication with technical and non‑technical stakeholders.
• Testing the Products & features and expected to become a strong advocate/SME.

Success Measures

• Adoption and performance of platform solutions.
• Speed and quality of deployments.
• Stakeholder and customer satisfaction.
• Governance compliance.
• Strength and clarity of enhancement pipeline.

 

Qualifications

• product manager
• Software Engineer

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