Membership Events Manager

Hunt Valley Country Club - Phoenix, MD

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

The Membership Relations Director is responsible for developing, managing, and enhancing the overall member experience at a private club. This role focuses on member engagement, retention, communication, onboarding, and satisfaction while serving as a key liaison between members and club leadership. The Membership Relations Director works collaboratively with all departments to ensure exceptional service standards and a welcoming club culture.

Key Responsibilities

Member Experience & Engagement

• Foster strong relationships with members and their families to ensure a positive club experience.
• Develop and execute member engagement programs, social events, and communication initiatives.
• Serve as the primary point of contact for member concerns, feedback, and special requests.
• Monitor member satisfaction through surveys, personal outreach, and ongoing interaction.
• Promote a culture of hospitality and personalized service throughout the club.

Membership Retention & Growth

• Support membership recruitment efforts by assisting prospective members through the application and onboarding process.
• Coordinate member orientations and welcome programs for new members.
• Develop strategies to improve member retention and participation.
• Maintain accurate membership records and databases.
• Analyze membership trends and prepare reports for club leadership.

Communication & Marketing

• Manage member communications including newsletters, email campaigns, announcements, and club updates.
• Collaborate with marketing teams to promote club events, amenities, and programming.
• Ensure consistent branding and messaging across all member-facing materials.
• Utilize social media and digital platforms to increase member engagement when appropriate.

Event Coordination

• Partner with club departments to plan and execute member events, tournaments, dining experiences, and social activities.
• Assist with event promotion, reservations, and member participation tracking.
• Attend club events to engage with members and ensure high service standards.

Operational Collaboration

• Work closely with golf, food & beverage, fitness, racquet sports, and other departments to coordinate member services.
• Assist leadership in developing policies and procedures that enhance the member experience.
• Support training initiatives focused on hospitality and member service excellence.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Communications, Marketing, or related field preferred.
• 3–5+ years of experience in private clubs, hospitality, customer relations, or membership management.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• Experience with CRM or membership management systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional appearance and demeanor.
• Availability to work evenings, weekends, and holidays as required for club events.

Key Competencies

• Member-focused mindset
• Leadership and collaboration
• Problem-solving and conflict resolution
• Event planning and organization
• Communication and presentation skills
• Attention to detail
• Hospitality and service excellence

Physical Requirements

• Ability to stand and walk for extended periods during events and club activities.
• Ability to lift up to 25 pounds occasionally.
• Ability to work flexible hours including evenings, weekends, and holidays.

Reports To

• General Manager / Club Manager
• Director of Membership (if applicable)

Compensation & Benefits

• Competitive salary
• Bonus or incentive opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Club privileges and employee meals (where applicable)
• Professional development opportunities

Pay Range: $40,000.00 - $125,000.00

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.