Mortgage Servicing (Max $29/hr W2)

Hybrid Role 3-4x a week on-site

Primary Responsibilities:

• Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
• Collaborate with internal teams and senior management to coordinate responses and follow-ups.
• Monitor internal reporting tools to identify and manage new inquiries and escalations.
• Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
• Partner with external vendor to track and respond to escalations efficiently.
• Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
• Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
• Offer backup support to other members of the Servicing Oversight team as needed.
• Contribute to ad hoc projects and assist management with servicing oversight initiatives.
• Perform additional duties as assigned by management.

Preferred Experience:

• Mortgage servicing exp is MUST.
• 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
• Preferred 1+ years of management/supervisory experience
• Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
• Working knowledge of applicable regulatory guidelines related to mortgage servicing
• Adhere to turn time commitments while working in a high-volume environment
• College degree preferred

Skills Required:

• Excellent organization skills
• Strong verbal and written communication skills
• Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
• Preferred knowledge of mortgage servicing tools, including MSP / Director
• High level of Accuracy and Detail Oriented/multitasking
• Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment

All your information will be kept confidential according to EEO guidelines.