Customer Experience Coach

Posted Date 5/12/2026 Post End Date 5/26/2026 Job Title Customer Experience Coach # of Openings 1 Job Locations US-Cleveland Salary Range D Min Salary USD $28.92/Hr. Category Human Resources Specific Facility Donzella Administration Building Position Reports To Chief Operations Officer (Human Resources) Work Schedule Part-time, Monday - Friday (Actual schedule will be discussed with applicants) Location : Location US-Cleveland Job Post Information* : External Company Name Cuyahoga County Board of Developmental Disabilities Job Post Information* : External Company URL www.cuyahogabdd.org Location : Postal Code 44114 Location : Address 1275 Lakeside Avenue East Type Regular Full-Time Bachelor’s Degree in Customer Services, Hospitality, Hospital Administration, Marketing/Advertising, Communications, Business, Management, or equivalent. Master’s degree preferred. At least three years related professional experience related to customer service and training. Experience that shows progressively increasing responsibility preferred. Project management or supervisory/management experience of at least three years. Extensive experience in conducting training for large and small groups is required. Knowledge of customer service theories and practices, and knowledge of health care services and or DD services is highly preferred. Experience measuring and analyzing data related to customer service and/or organizational change. Experience working collaboratively with internal teams and external stakeholders, achieving shared goals. Valid state of Ohio driver's license and continued maintenance of excellent driving record. Must apply by the posted deadline of 5/26/26 @ 4:30 p.m. Position will close at that time so that interviews can begin and decisions made. Application Deadline: MAY 26, 2026 @ 4:30 P.M. Application Procedure: All applicants must apply ONLINE. External applicants are required to upload a resume that shows a detailed work history. This is important because this agency no longer requires that applicants complete an employment application. Therefore, the only way we will be able to review your employment history and ascertain your background and experience is through your resume. You are also encouraged to upload a cover letter that outlines your interest in this position. Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position. All candidates are asked to create an online profile and you may be asked to answer a series of questions. Immediately after applying, you will receive a confirmation of receipt by email. If you do not receive that email, check your spam folder. For any further questions about the application process, see the FAQ link below. Equal Opportunity, Diversity, and Inclusion: The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person’s sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation. Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community. PRIVACY AND SECURITY NOTICE: By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE. - Questions about the application process? Review answers to our FAQs here: FAQS and How to Contact H.R. - All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check prior to being hired. Background Checks Disclosure: All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired. For a list of disqualifying criminal offenses please see the rule HERE. Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability or are unable to use or access this site as a result of your disability, you may request a reasonable accommodation by calling 216-241-8230.