Driver Manager Operations Leader

JOB SUMMARY: Reporting up to the Vice President of Dedicated and Driver Management, The Driver Manager Operations Leader oversees all daily operational activities for a team of 10 Driver Managers and up to 500 drivers. We are looking for an individual who can roll up his/her sleeves and embrace challenging work, can ask the right questions, and determine what is relevant and what is not in the decision-making process. Aside from numbers and data, you are personable, motivating, and passionate about our purpose. 

JOB DESCRIPTION:  

Key Responsibilities  

• Evaluating critical business needs and creating standard operating procedures that resolve both fluid and concrete situations  

• Monitoring and improving Utilization, Turnover, Home Time, Service and Safety KPI’s 

• Fostering driver tenure and reduce turnover for assigned driver fleet 

• Pulling large data sets directly from AS/400 and use information to pinpoint trends, analyze fleet productivity 

• Managing the day-to-day dynamics including assisting with the hiring, performance management, and succession planning of your team 

• Championing customer service through an intense focus on operational excellence 

• Reporting KPI performance daily to all levels of leadership 

QUALIFICATIONS:  

Minimum Qualifications 

• 3+ years of relevant Over the Road transportation management experience with a sizable fleet 

• Intermediate proficiency in Microsoft Excel functions 

• Ability to turn data into process improvements through understanding, accepting, and adopting change 

• Demonstrated experience with route optimization and vehicle tracking software 

• Highly organized and communicative – must be able to interact effectively at all levels, both internally and externally 

• Ability to perform in an environment with ambiguous situations, rapidly changing priorities, and competing deadlines 

• Proven record of making well-informed decisions in both routine and emergency situations 

• High degree of initiative and independent execution. You are capable of thriving as a team player but are also driven by autonomy 

• Ability to handle high volumes of inbound email and phone calls 

• Experience in managing and developing leaders 

Preferred Qualifications 

• Advanced knowledge of DOT regulations  

• Familiarity with transportation of temperature-controlled product  

SKILLS AND ABILITIES:  

• DOT Regulations 

• Strong Communication 

• Strong Organization  

• Active Listener  

• Leadership Focus 

• Decision making ability  

• AS400 

• Ad Hoc Reporting 

• Excel 

• KPI Analysis 

• Problem Solving 

• Analytical  

• Empathy  

• Documentation  

• Conflict resolution 

PHYSICAL DEMANDS:  

• Prolonged periods sitting at a desk and working on a computer 

Work Experience: 

• 3+ years in professional work setting, 1+ years Transportation/Supply Chain preferred