Process Specialist

Responsibilities Review, analyze and process transactions in accordance with business process documents Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing Demonstrates ability to work on routine matters with minimum supervision Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor Ability to use own initiative in team environment Provide timely response to queries from internal and external stakeholders Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements. Compliance to PGS policies and Flexibility as per business needs Develop strong partnership with peers, mentors, support functions and leaders Qualifications Education: Bachelor’s degree or equivalent –15yrs of Formal Education from recognized and accredited University Must Have: Minimum 1-3 years’ experience of transaction processing in Insurance and Financial Domain preferred Typing skills – 30 to 35 Wpm, 30 to 35 Npm, 98% accuracy Good written and verbal communication skills Willingness to work in rotational shift Proficient in MS office Skill set: Good knowledge of Insurance domain Logical and analytical reasoning, willing to learn new things, adaptability, flexible to work in shifts, multitasking, Team player Strong attention to detail to demonstrate possession of problem solving and interpersonal skills. Ability to work under pressure in a deadline driven, team-based environment. Must be able to prioritize effectively and be flexible as business needs change Additional Information Competency: Make Sound Business Decisions Embrace Change Build Strong Partnerships Results Oriented Review, analyze and process transactions in accordance with business process documents Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing Demonstrates ability to work on routine matters with minimum supervision Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor Ability to use own initiative in team environment Provide timely response to queries from internal and external stakeholders Adherence to Compliance, Information security, Internal and External statutory and regulatory requirements. Compliance to PGS policies and Flexibility as per business needs Develop strong partnership with peers, mentors, support functions and leaders Education: Bachelor’s degree or equivalent –15yrs of Formal Education from recognized and accredited University Must Have: Minimum 1-3 years’ experience of transaction processing in Insurance and Financial Domain preferred Typing skills – 30 to 35 Wpm, 30 to 35 Npm, 98% accuracy Good written and verbal communication skills Willingness to work in rotational shift Proficient in MS office Skill set: Good knowledge of Insurance domain Logical and analytical reasoning, willing to learn new things, adaptability, flexible to work in shifts, multitasking, Team player Strong attention to detail to demonstrate possession of problem solving and interpersonal skills. Ability to work under pressure in a deadline driven, team-based environment. Must be able to prioritize effectively and be flexible as business needs change